Andrew Lee
Tulsa,OK
Summary
Experienced pest control consultant with a strong background in client relationship management and problem-solving.
Adept at conducting thorough inspections and developing effective treatment plans. Dedicated to enhancing customer
satisfaction and ensuring regulatory compliance. Proven ability to train and mentor new employees in pest
management techniques.
Overview
8
8
years of professional experience
2020
2020
years of post-secondary education
Work History
Pest Control Consultant
Terminix
Tulsa, OK
07.2024 - Current
- Analyzed client needs to recommend pest control solutions.
- Conducted inspections to assess pest issues in residential properties.
- Collaborated with team members to develop effective treatment plans
- Prepared detailed reports on findings and treatment recommendations.
- Responded promptly to customer inquiries about services and treatments.
- Maintained up-to-date knowledge of industry regulations and best practices.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Reviewed existing policies and procedures to suggest necessary improvements.
Certified Field Trainer
Arrow Exterminators
Broken Arrow, Oklahoma
02.2022 - 06.2024
- Trained new employees on pest control techniques and safety protocols.
- Conducted field assessments to evaluate service quality and compliance.
- Developed training materials to enhance employee understanding of pest management.
- Provided ongoing support and mentorship to junior field technicians.
- Demonstrated proper usage of tools and equipment for effective pest control.
- Monitored progress of trainees on a regular basis to ensure successful completion of all training requirements.
Certified Pest Control Technician
Arrow Exterminators
Broken Arrow, OK
05.2018 - 06.2024
- Inspected properties for pest activity and identified treatment options.
- Applied pesticides and other treatments safely according to regulations.
- Educated clients on pest prevention and control strategies effectively.
- Maintained detailed records of service visits and pest treatments performed.
- Maintain a valid driver's license with an acceptable driving record according to company policy.
Education
Bachelor of Arts - General Studies
Pittsburg State University
Pittsburg, Kansas, KS 01.2010 - 04.2018
Associate of Arts -
Tulsa Community College
Tulsa, OK 01.2010 - 12.2011
Broken Arrow High School
Broken Arrow, OKSkills
- Pest inspection
- Treatment application
- Regulatory compliance
- Clear & effective written and verbal communication
- Client Relationship Management
- Safety training
- Technical training
- Issue resolution
- Integrity and honesty
- Sell services
Affiliations
- Musical involvement through church membership - the church orchestra and Christmas time theatrical drama (have even been in charge of the theatrical show on occasion).
- Eagle Scout Award recieved as a youth (2009), showing a long term dedication and discipline in achieving a goal
Responsibilities/Duties In Various Roles
- Trained and mentored new employees on pest control techniques and safety protocols, ensuring high service quality
- Analyzed client needs and developed tailored pest control solutions to address specific challenges
- Collaborated with clients to create action plans for pest prevention and control improving customer satisfaction
- Maintained up-to-date knowledge of industry regulations and best practices ensuring compliance in all service activities
- Prepared detailed reports on pest inspections and treatment recommendations aiding in client decision-making
Timeline
Pest Control Consultant
Terminix
07.2024 - Current
Certified Field Trainer
Arrow Exterminators
02.2022 - 06.2024
Certified Pest Control Technician
Arrow Exterminators
05.2018 - 06.2024
Bachelor of Arts - General Studies
Pittsburg State University
01.2010 - 04.2018
Associate of Arts -
Tulsa Community College
01.2010 - 12.2011
Broken Arrow High School