Andrew Lee, Jr.
Schertz,TX
Summary
Dynamic individual with hands-on experience in customer care and warehouse with talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
RECEIVING MANAGER
TOYOTA PLANT (ALDEZ CONTAINERS)
11.2021 - 01.2023
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Developed strong relationships with vendors (UPS, FedEX, USPS), resulting in better communication and reduced shipping errors by 15%.
- Maintained accurate computer records (utilizing Excel and scan gun) of materials weights, bill amounts, and identified variances.
- Enhanced performance of receiving dock associates through training, guidance and motivation.
- Compiled with all safety protocols; minimized workplace injuries and maintained a safe working environment for all employees.
- Operated forklifts, lift trucks, dollies and hand trucks to move items around warehouse.
Medical Records Associate/Trainer
AFMED/ GOODWILL BUSINESS SERVICES
11.2019 - 10.2021
- Gathered, sorted and scanned Service Treatment Records to enter into VA computer system for separated and/or retired veterans.
- Collaborated with team members to establish best practices for the scanning process, increasing overall productivity.
- Ensured timely completion of scanning projects by prioritizing tasks and following strict deadlines.
- Coordinated with other departments to ensure efficient transfer of scanned documents for further processing or archiving purposes.
- Managed HIPAA sensitive documents with confidentiality and discretion, adhering to federal, state and company policies and regulations.
- Assisted in audit preparations, quickly retrieving required documents from digital archive.
- Fostered culture of continuous improvement, suggesting and implementing enhancements to scanning process.
- Improved document accuracy, conducting thorough quality checks to ensure scans were clear and complete.
- Assisted with the transition from paper to electronic health records, streamlining the filing system and reducing errors.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Worked with and trained adults with disabilities.
- Successful completion and approval of SF 86, Questionnaire for National Security; issued and maintained DD Form 1172-2 (Common Access Card) and building proximity card.
- Completed high-quality data entry tasks, ensuring accurate input of essential patient details into electronic health record systems.
Machine Operator
Indo MIM
11.2018 - 05.2019
- Performed visual and functional inspection of components to determine quality and identify defects.
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Adhered to strict safety protocols, minimizing workplace accidents and injuries during the assembly process by 20%.
- Managed inventory of parts required for assembly, notifying supervisors of low stock levels when necessary.
- Conducted routine maintenance checks on equipment, ensuring proper functionality at all times.
- Conducted quality assurance inspections on finished components and identified issues.
- Investigated and resolved production issues.
Personal Care Attendant/RA
Premeiant
06.2016 - 04.2019
- Collaborated effectively with healthcare professionals to ensure comprehensive care for clients with complex medical conditions.
- Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
- Transported over 70 individuals to events and activities, medical appointments, and shopping trips.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Offered emotional support when needed establishing trust with the client/patient.
- Managed household tasks for clients, such as cleaning, laundry, meal preparation, and errands, creating a comfortable living environment.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided compassionate support for clients facing physical or emotional challenges, fostering a nurturing environment.
- Organized medical supplies inventory making sure that all the required items were available at all times.
- Administered medications as prescribed by healthcare providers, ensuring proper dosage and adherence to schedules.
Order Selector
Matera/Ferguson Paper Company
06.2016 - 10.2018
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Safely and securely loaded items to prevent damage during transport.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Pulled merchandise from inventory storage and documented quantities; maintained 95% accuracy.
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
Team Lead/Front Desk Night Auditor
Marriott Plaza (Downtown)
12.2014 - 06.2016
- Kept accounts in balance and ran daily reports to verify totals; error-free results
- Trained and mentored staff on procedures, service standards and productivity strategies.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
- Logged 50 wake-up call requests and set up automatic rings in system.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
- Performed nightly updates to room charges and rates.
- Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
- Maintained updated knowledge of hotel policies and procedures to provide accurate information to guests at all times.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Performed regular property walk-throughs during the night shift, addressing any safety hazards or cleanliness concerns.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
CSR - Customer Service Representative
Alorica
06.2013 - 12.2014
- Managed approximately 50 per day from customers, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Assisted customers in navigating company website (Bank of America), improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
OSHA CERTIFIED FORKLIFT -
OSHA
No Degree - Certified Nurse Assistant
Quest College
San Antonio, TX01.2014
Skills
- Practice Management
- Medical Records
- HIPAA
- Forklift operation
- Customer service
- Professionalism and discretion
- Warehouse safety
- Compassionate caregiving
- Clinical documentation
- Data entry expertise
Certification
- OSHA FORKLIFT CERTIFIED January2023 to January2024
- Management experience
- Power tools
Additional Information
GED. Texas education Agency Cert No.#1736431, on8/30/2006
Timeline
RECEIVING MANAGER
TOYOTA PLANT (ALDEZ CONTAINERS)
11.2021 - 01.2023
Medical Records Associate/Trainer
AFMED/ GOODWILL BUSINESS SERVICES
11.2019 - 10.2021
Machine Operator
Indo MIM
11.2018 - 05.2019
Personal Care Attendant/RA
Premeiant
06.2016 - 04.2019
Order Selector
Matera/Ferguson Paper Company
06.2016 - 10.2018
Team Lead/Front Desk Night Auditor
Marriott Plaza (Downtown)
12.2014 - 06.2016
CSR - Customer Service Representative
Alorica
06.2013 - 12.2014
- OSHA FORKLIFT CERTIFIED January2023 to January2024
- Management experience
- Power tools
OSHA CERTIFIED FORKLIFT -
OSHA
No Degree - Certified Nurse Assistant
Quest College
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