Andrew Leon
Menifee,CA
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior ECommerce Operations Manager
ReCell Exchange
01.2019 - Current
- Company Overview: Designed and built www.recellexchange.com implementing shopify
- Led customer service team of 6 people, improving satisfaction by 40%
- Managed inventory, reducing out-of-stock instances by 35%
- Implemented automated order processing, reducing processing time by 50%
- Optimized eCommerce platforms, integrating third-party tools for enhanced functionality
- Provided leadership and mentorship while training new employees, optimized inventory personnel management, and integrated Al-powered customer support solutions
- Implemented standardized refund policies, set up network infrastructure, and configured peripherals
- Set up network infrastructure, including routers, switches, and wireless access points, to ensure reliable internet connectivity for eCommerce operations
- Configured peripherals such as printers, scanners, and barcode readers to facilitate order processing, inventory management, and shipping operations
- Monitored website performance and implemented performance optimization techniques, such as caching, image optimization, and code modification
- Designed and built www.recellexchange.com implementing shopify
Store Operator and Repair Technician
Tech Experts
04.2016 - 12.2020
- Diagnosed and repaired technical issues, providing exceptional customer service and clear explanations
- Managed repair process, inventory, and administrative tasks
- Continuously implemented cutting edge technology trends and repair techniques, developing marketing strategies to attract and retain customers
- Ensured compliance with regulations and safety standards, effectively communicating with customers, and conducting on-site assessments
- Documented and logged repair activities for record-keeping and billing
- Successfully promoted services and products to customers, enhancing their repair shop experience, providing additional solutions to meet their needs resulting in increased revenue
- Consulted with customers to assess needs and propose optimal solutions.
- Entered income and expense details into business databases to track purchases and address variances.
- Promoted business via social media to generate leads and maximize brand identity.
Operations Manager and Technician
USS Midway Museum
03.2018 - 01.2019
- Monitored ride performance and intervened promptly to address any technical issues or safety concerns
- Assisted in the deployment of website updates, ensuring smooth rollouts with minimal downtime
- Provided technical support and troubleshooting assistance to guests experiencing issues with VR rides
- Operated and maintained virtual reality (VR) ride systems to ensure smooth operation and guest safety
- Conducted regular inspections and maintenance tasks to keep VR equipment in optimal condition
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Education
Associates of Science - Technology
Southwestern College
Chula Vista, San Diego01.2020
Certification
- CompTIA A+, 2020
- Google IT Support Professional Certificate, 2020
Accomplishments
- Operational Efficiency, Streamlined order fulfillment processes, reducing shipping times by 40%, improving customer satisfaction, and reducing operational costs.
- Technical Expertise, Recognized as a subject matter expert in computer repair, providing mentorship and guidance to colleagues, and consistently resolving complex technical issues.
- Enhanced Customer Engagement, Developed and executed a social media marketing strategy that resulted in a 35% increase in social media engagement and referral traffic to ReCell Exchange.
- Customer Education, Educated customers on proper maintenance practices and troubleshooting techniques, reducing the frequency of repairs and enhancing overall product satisfaction.
Skills
- Performance monitoring
- Performance reporting
- Marketing
- Marketing and promotions
- Sales analysis
- Work Planning and Prioritization
- Goals and performance
- Inventory control
- Staff management
- Store opening and closing
- Store displays
- Retail inventory management
- Problem-solving
- Collaboration
Timeline
Senior ECommerce Operations Manager
ReCell Exchange
01.2019 - Current
Operations Manager and Technician
USS Midway Museum
03.2018 - 01.2019
Store Operator and Repair Technician
Tech Experts
04.2016 - 12.2020
Associates of Science - Technology
Southwestern College
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