Andrew Letang

As Park Lead at Urban Air Adventure Parks, I am responsible for ensuring the smooth operation and success of the facility. My role involves opening and closing the facility on specified weekdays and weekends, promoting a positive team culture among both employees and customers, and monitoring on-site staff to ensure optimal performance. Additionally, I oversee the proper maintenance and inventory of the facility and equipment, prioritizing safety for both employees and customers at all times. With a background in supervisory roles and proven conflict management skills, I effectively communicate and address any issues that may arise. My dedication to excellence and commitment to fostering a welcoming environment contribute to the ongoing success of Urban Air Adventure Park.

In my previous role as Front Desk Lead at Urban Air Adventure Park, I played a pivotal role in overseeing front desk operations and ensuring exceptional customer service. My responsibilities included supervising a team of front desk associates, delegating tasks, and providing training to new staff members. I maintained a welcoming and organized front desk area, effectively managing guest inquiries, reservations, and transactions. Additionally, I collaborated with management to develop and implement improved procedures for streamlining operations and enhancing guest experiences. I successfully resolved guest concerns and complaints in a professional and timely manner, consistently exceeding customer satisfaction goals. Furthermore, I handled cash management duties, including opening and closing procedures, reconciliations, and deposits. My strong leadership skills, attention to detail, and dedication to delivering outstanding service contributed to the overall success of the front desk team.

In my role as a former Team Trainer at Urban Air I played a crucial role in ensuring the excellence of our team members through various training and development initiatives. My primary responsibilities included collaborating with management to design and implement comprehensive training programs for both new and existing team members across multiple departments. Additionally, I conducted ongoing training sessions aimed at enhancing the skills and knowledge of team members, covering areas such as safety protocols, customer service techniques, and operational procedures. I monitored the performance of team members, providing constructive feedback to support their professional growth and development. I ensured compliance with company policies, safety regulations, and industry standards through consistent training and reinforcement. Furthermore, I maintained accurate records of training activities, attendance, and performance evaluations, preparing regular reports for management review.

As a former Court Monitor at Urban Air Adventure Park, I played a vital role in ensuring the safety of our guests. My primary responsibilities included supervising t attractions to ensure all safety protocols were follwed. Additionally, I assisted guests with questions, enforced park rules, and provided guidance on proper equipment usage to enhance their experience. In emergency situations, I remained vigilant for safety hazards, administered first aid as needed, and followed emergency procedures diligently. I excelled in providing exceptional customer service by engaging with guests, addressing concerns promptly, and ensuring their overall satisfaction. Furthermore, I contributed to the maintenance of the facility by assisting with routine equipment inspections, cleanliness, and other maintenance tasks as required.

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
• Monitored safety of guests in and around swimming pool.
• Provided friendly customer service to guests and addressed concerns.
• Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
• Attentively monitored swimmers to identify distress.
• Responded to emergency situations in a timely, efficient manner.
• Responded to patron incidents in professional and timely manner.