Andrew Li
Richmond,VA
Summary
Dedicated and passionate eyecare professional of over 10 years experience, with a deep understanding of optics in order to lead other talented individuals into consistently delivering exemplary customer service and eye care. Demonstrated strengths in store management with a strong business acumen to aggressively meet and deliver on sales goals. Skillful at troubleshooting problems and able to find successful solutions to all issues. Excellent verbal and written communicator with a strong customer service background to cultivate positive relationships and exceed expectations.
Overview
11
11
years of professional experience
Work History
Practice Coordinator/Dispensing Optician
RVA Eye Care
Henrico, VA
09.2023 - Current
- Boosted optical team sales growth through effective doctor partnerships, promoting awareness to patients of multiple eyewear needs.
- Coordinated with the practice manager to meet quarterly patients, contacts, and optical goals.
- Inventory management, met with multiple regional frame representatives to curate a modern, luxury optical line of frames.
- Facilitated the conversion process of a new electronic health records system, providing feedback to improve the patient experience.
- Elevate continuity of care to all patients through weekly follow-ups for all optical needs.
Sales Supervisor/Dispensing Optician
LensCrafters
North Chesterfield, VA
05.2015 - 09.2023
- Directed sales and lab team at a multimillion-dollar retail location.
- Assisted in recruitment, hiring, and orientation of new sales associates.
- Effectively liaised between market manager, staff, and partnering doctors on business expectations and target goals.
- Ensured proper training in new products, services, and selling techniques.
- Tracked and analyzed sales data and KPI's daily with a heavy focus on conversion rate and multiple sales to optimize AUR to meet set goals.
- Identified potential business opportunities by staying current on industry news and local competitors.
- Payroll control based on a 4-week business trend.
- Conducted daily inventory management and merchandising that aligned with company standards. Quality inspection of products to ensure all materials are completed in a timely and proper manner.
- Coordinated with local foundations, including Lions Club, One Sight, and Conexus Vision, to provide vision care in our community.
Store Manager
Sunglass Hut
Richmond, VA
05.2014 - 05.2015
- Oversaw retail locations with sales volumes from $500,000 to over $1 million in gross sales.
- Drove and forecasted results by analyzing KPIs such as conversion percentages, average unit retail, and average transaction value daily to meet goals.
- Successfully delivered over 10% comp to the previous years in sales.
- Recruiting high-energy and talented individuals for multiple store locations in preparation for peak retail seasons.
- Delivered consistent feedback, empowering team members to continuously improve customer service and satisfaction.
- Partnered with other store leaders to promote brand awareness and sales growth.
Education
Bachelor of Science - Economics
University of Mary Washington
Fredericksburg, VA01-2014
Skills
- Business Analysis
- Performance Management
- Talent Acquisition
- Associate Development
- Retail Visual Merchandising
- Inventory and Sales Management
- Conflict Resolution
- Leadership
Timeline
Practice Coordinator/Dispensing Optician
RVA Eye Care
09.2023 - Current
Sales Supervisor/Dispensing Optician
LensCrafters
05.2015 - 09.2023
Store Manager
Sunglass Hut
05.2014 - 05.2015
Bachelor of Science - Economics
University of Mary Washington