Andrew Lieneck
St. Petersburg,FL
Summary
Resourceful Printing Press Operator with a distinguished understanding of printing processes and various printer maintenance. Adept at cutting costs without sacrificing quality and streamlining the day-to-day organization. Committed to top-of-the-line products and service.
Well-qualified Customer Service Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Cybersecurity Specialist with proficiency in online security research, planning, execution and maintenance. Skilled at training internal users on security procedures and preventive measures.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Courier
Self-employeed
03.2021 - Current
- Collected payments from customers for packages delivered and provided receipt to use as proof of transaction.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Required time management and drive to be a self-employed
Pre-Press Technician
Newspaper Printing Company
04.2016 - Current
- Imposed and proofed job orders, securing client approval prior to production
- Adjusted press during production runs to maintain specific registration and color densities
- Produced high quality finished printed materials including brochures, flyers, four-color artwork and mailers
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from printed media, protecting company reputation and loyal client base
- Examined printed copy for correct ink density, position on paper and registration
Computer Repair Technician
Self Employed Services
04.2011 - 07.2018
- Supplied end-user assistance for hardware and software via remote and on-site support.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Updated and replaced outdated drivers and software for computers and office machines.
- Restored data on computers and office machines.
- Monitored systems in operation and quickly troubleshot errors.
Customer Service Associate
Fedex Office
03.2013 - 01.2016
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
Education
High School Diploma -
Countryside High School
Clearwater, FL1 2007
Skills
- Digital print equipment operation
- Quality Assurance
- Data Entry
- Operations management
- Operational Improvement
- Time management
- Customer Service
- Analyzing data
- Working Independently
- Application security
- Data Loss Prevention
- Firewall Management
- Risk Mitigation
- Digital Forensics
Certification
- Certified Cyber Security Analyst, Google - 2023
Languages
Spanish
Limited Working
French
Limited Working
Timeline
Courier
Self-employeed
03.2021 - Current
Pre-Press Technician
Newspaper Printing Company
04.2016 - Current
Customer Service Associate
Fedex Office
03.2013 - 01.2016
Computer Repair Technician
Self Employed Services
04.2011 - 07.2018
High School Diploma -
Countryside High School