Andrew Liese
Sanford,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Service Advisor
Parks Lincoln
08.2022 - Current
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed and updated databases to handle customer data.
Claims Adjuster
Silverrock Inc.
11.2021 - 08.2022
- Researched and analyzed policy contracts to verify proper payment of claims.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Analyzed information gathered by investigation and report findings and recommendations.
- Directed claims negotiations within allowable limit of $6,000 and supported successful litigations for advanced issues
Service Advisor
Orlando Dodge
02.2021 - 11.2021
- Ensure all customers are greeted promptly and in a professional manner.
- Work with guests to provide a peerless experience while vehicle is in facility for repairs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Parts and Service Advisor
AutoNation Ford
01.2017 - 02.2021
- Build and maintain executive relationships with automotive shops as well as internal staff members.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Trained and mentored junior employees on regulations, best practices and performance strategies.
Commercial Sales Manager
Autozone
01.2013 - 01.2017
- Assigned employees to specific duties to best meet the needs of the store.
- Instructed staff on appropriately handling difficult and complicated sales.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Trained and developed new associates on POS system and key sales tactics.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Commercial Parts Pro, Advance Auto Parts
01.2010 - 01.2013
- Interviewed job candidates and made staffing decisions
- Assigned employees to specific duties to best meet the needs of the store
- Instructed staff on appropriately handling difficult and complicated sales
- Examined merchandise to verify that it was correctly priced and displayed
- Reported to the district manager regarding all store and staff issues.
Inventory Manager
Advance Auto Parts Warehouse
01.2007 - 01.2010
- Examined merchandise to verify that it was correctly priced and displayed
- Conducted store inventories once per year.
- Monitored inventory levels to confirm compliance with company policy.
- Analyzed inventory data to identify and address stock discrepancies.
Education
Bachelor of Cyber Security - Information Technology
03.2022
Associate of Arts - General Education
04.2010
High School Diploma -
05.2007
Skills
- Client Rapport-Building
- Product Training
- Attention to Detail
- Personnel development
- Sales Expertise
- Detail-oriented
- Customer-oriented
- Microsoft Word
- Microsoft Excel
Timeline
Service Advisor - Parks Lincoln
08.2022 - Current
Claims Adjuster - Silverrock Inc.
11.2021 - 08.2022
Service Advisor - Orlando Dodge
02.2021 - 11.2021
Parts and Service Advisor - AutoNation Ford
01.2017 - 02.2021
Commercial Sales Manager - Autozone
01.2013 - 01.2017
- Commercial Parts Pro, Advance Auto Parts
01.2010 - 01.2013
Inventory Manager - Advance Auto Parts Warehouse
01.2007 - 01.2010
Seminole State College of Florida - Bachelor of Cyber Security, Information Technology
Valencia College - Associate of Arts, General Education
Lyman High School - High School Diploma,