Andrew Liles
Reno
Summary
I am very experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional inventory specialist with strong leadership skills and a focus on optimizing inventory processes. Proven experience in enhancing team collaboration and ensuring efficient stock management. Adept at adapting to changing needs, leveraging skills in data analysis, inventory forecasting, and systematized organization to drive results and reliability. Skilled in using inventory management software and fostering a cohesive work environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Inventory Control Lead
Hub Group
07.2024 - Current
- Ensured proper documentation of all incoming shipments by verifying packing slips against purchase orders before updating the database accordingly.
- Assisted in cycle count program implementation which led to more efficient and accurate inventory control processes.
- Identified opportunities for continuous improvement within the inventory control process, implementing changes that resulted in cost savings and improved accuracy rates.
- Streamlined warehouse processes for increased efficiency by implementing new inventory control systems and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Shipping Supervisor
Wabtec
01.2022 - 05.2024
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy
- With a weekly shipping out of loads hitting KPi
- Conducted counts and audits of inventories to identify and resolve discrepancies in records
- Reviewed order data to verify transactions and shipping dates
- Operated equipment such as forklifts and balers to move outgoing shipments to the loading area
- Orchestrated routing by producing accurate shipping documentation and package labels
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
- Packed, secured, labeled and applied postage to materials to prepare items for shipment
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads
Microbiology Supervisor And Quality Specialist
Certified Laboratories
01.2013 - 01.2022
- Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing education to employees
- Execute routine Quality Control tests to meet a scheduled timeline to report results to clients
- Complete Environmental and Utility Monitoring Review of test data, results, and reports
- Calibrate all equipment and instrumentation for Quality Assurance such as thermometers, pipettors, incubators, fridges and freezers
- Conduct QC in machines like PCR, VIDAS, VITEK, inhibitors machine, DMSCC equipment
- Develop and update Standard Operating Procedures and create Corrective Action Reports to resolve issues that arise within the laboratory This includes ISO17025, dairy testing and USP methodsMaintain and propagate pathogen cultures for use in Quality Control analysis
- Use excel to track trends for clients and in-house quality
- Creating an SQC chart and graph to detect accuracy
- Set up and participate in proficiency tests which includes ISO accreditation, Dairy testing and McCormick
- Host Audits with auditors for all accreditation and internally.
Education
Associate of Applied Science - Biology
Nassau Community College
Garden City, NY05.2010
Skills
- Microsoft Office Suite
- Attention to Detail
- Complex Problem Solving
- Supply Chain Management
- Supply chain distribution
- Warehouse Management
- Lean principles
- Customer service
Certification
- Licensed Personal Trainer, 2021-02-01, Current
- Hazardous shipping Training, 2015, Current
- Google Data Analytics Certificate
- OSHA 10 Certification
LANGUAGE
English
Native
Accomplishments
- Supervised team of 35 staff members.
- Used Microsoft Excel to develop inventory tracking.
- Achieved Streamlined results by introducing Labware for all testing.
Timeline
Inventory Control Lead
Hub Group
07.2024 - Current
Shipping Supervisor
Wabtec
01.2022 - 05.2024
Microbiology Supervisor And Quality Specialist
Certified Laboratories
01.2013 - 01.2022
Associate of Applied Science - Biology
Nassau Community College
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