Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andrew Lima

Warwick

Summary

Experienced technology specialist with a dedication to promptly troubleshoot and resolve technical issues.

Utilizes strong communication and problem-solving skills to effectively assist users and ensure optimal system performance. Possesses knowledge of various hardware and software platforms, providing comprehensive support and technical guidance.

Overview

12
12
years of professional experience

Work History

Audio Visual/IT Help Desk Technician

Spencer Technologies
07.2021 - 05.2025
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Enhanced customer satisfaction by promptly addressing AV/IT issues and providing timely solutions.
  • Used ticketing systems to manage and process support actions and requests.

Office Services

Ricoh
09.2019 - 04.2020
  • Inspected and provided maintenance for conference rooms on a daily basis.
  • Maintained supplies, equipment, and schedules to support several office needs.
  • Oversaw and provided AV support for countless events and conferences.

Audio Visual Technician

PSAV Presentation Services
04.2017 - 08.2019
  • A position that requires audio and visual expertise. Setting up, operating, and striking small to large-scale events in a hospitality environment.
  • Adhered to safety protocols while installing projectors, displays and speakers.
  • Trained new employees according to company standards.

Promotions Intern

95.5 WBRU
09.2013 - 01.2014
  • Responsible for coordinating events and concerts around Rhode Island.

Education

Associate of Science - Audio Video Production

New England Institute of Technology
East Greenwich, RI
06.2014

Skills

  • Approachable
  • Flexible
  • Sales-Driven
  • Superior communication skills
  • Skilled multi-tasker
  • Goal-oriented
  • Tech-savvy
  • Live Sound
  • Projection/Video Monitoring
  • Audio Recording
  • Camera Operation
  • Installation, Repair, Maintenance, and Removal of Systems
  • Advanced in Windows and Mac OSX
  • Proficient in Microsoft Office Suite (2003 and later)
  • Well-versed with Polycom, Crestron, and Extron AV Systems
  • VPN configuration
  • Software installation
  • Application support

Languages

Fluent in English and Portuguese

Timeline

Audio Visual/IT Help Desk Technician

Spencer Technologies
07.2021 - 05.2025

Office Services

Ricoh
09.2019 - 04.2020

Audio Visual Technician

PSAV Presentation Services
04.2017 - 08.2019

Promotions Intern

95.5 WBRU
09.2013 - 01.2014

Associate of Science - Audio Video Production

New England Institute of Technology

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Andrew Lima