Andrew Lindner
West Palm Beach
Summary
Talented administrative and customer service professional well-versed in reaching and serving recovery based alumni/clientele, offering a strong record in leadership, program management, activity planning, and facilitation of group therapy. Hardworking, diligent and proficient in managing records, expenses and data collection. Highly collaborative, honest, and enthusiastic.
Overview
3
3
years of professional experience
Work History
Alumni Relations Coordinator & Client Care
RECO Intensive
07.2023 - Current
- Directed and optimized department projects in areas such as marketing, alumni connections and fundraising.
- Administered database and maintained complete alumni records.
- Planned and orchestrated program activities, special events and facility tours.
- Used various social media platforms for media and outreach, fostering alumni relationships and connectedness.
- Facilitated multiple groups throughout the week to guide clients in their recovery journey.
- Provided point of contact for those seeking help with addiction and alcoholism.
- Assisted with the planning of aftercare and support in finding sober living for clients after they complete our care.
- Organized weekly, alumni-lead, H&I speaking engagements.
Lead Behavioral Health Technician
All-In Solutions
05.2022 - 07.2023
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Treated clients and families with respect and dignity.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
Assistant Parts Manager
Performance Power Systems
03.2021 - 05.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
- Processed and reshelved return orders and warranties, checking for discrepancies, potential usage and issue.
- Submitted reports to senior management to aid in business decision-making and planning.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Ordered parts for customers, repair shops, and service departments for use in marine equipment.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Provided timely, insightful and accurate reports to upper management.
Education
Associate of Applied Science - Caterpillar Diesel Technology
Illinois Central College
East Peoria, IL04.2015
Skills
- Social Media Promotion
- Client Coaching
- Program Planning
- Decision-Making
- Schedule Coordination
- Problem-Solving
- Needs Assessment
- Customer Service
- Incident Response
- Community Relationship Building
- Internal Communications
- Event Coordination
Recovery Church Movement
For the past 3 years, I have been an engaged member of the RCM community. It has become a weekly staple and place of service in my own recovery program. I have been blessed to be of service there in many capacities, from serving coffee to delivering my testimony and teachings to the congregation. For the past year I have been part of the RC Delray leadership team assisting in set-up/teardown, baptisms, livestream set-up, and offering collection amongst many other responsibilities.
Timeline
Alumni Relations Coordinator & Client Care
RECO Intensive
07.2023 - Current
Lead Behavioral Health Technician
All-In Solutions
05.2022 - 07.2023
Assistant Parts Manager
Performance Power Systems
03.2021 - 05.2022
Associate of Applied Science - Caterpillar Diesel Technology
Illinois Central College
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