Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Lofaro

Director Of Operations
Fuquay-Varina,NC

Summary

Accomplished Operations Leader Results-focused, ambitious executive with 20+ year record of achievement developing and directing strategic initiatives in ever-changing, dynamic environments that achieve operational excellence. Excel in developing and deploying organizational frameworks that maximize profitability and productivity without compromise to quality. Hands-on leader with talent for developing and guiding teams to exceed expectations and deliver top customer service while fostering a best practice led, conducive atmosphere. Solid history of success in the hospitality and restaurant sector with immense knowledge of proven business and profit models. Dedicated to generating unprecedented growth backed by sustainable operations and internal controls.

Overview

18
18
years of professional experience
4
4
years of post-secondary education

Work History

Director of Operations

Macs Hospitality Group
Charlotte, NC
05.2021 - Current
  • Defined, implemented, and revised operational policies and guidelines.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Monitored budget and utilized operational resources.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Director of Operations

Levy Restaurants
Greensboro, NC
01.2017 - 02.2021
  • Oversee $48M food and beverage operations spanning five stadiums/arenas across three states while holding full P&L accountability
  • Orchestrate strategic and tactical planning and all bottom-line deliverables, steering focus on maximizing profitability without compromise to food quality, productivity, or service delivery
  • Lead team of 400+ in best practices of customer service, bar management, and general operations; administer performance management to track performance and maintain quality standards
  • Provide one-on-one coaching to enhance performance
  • Identify and integrate continuous improvements and programs that strengthen operations
  • Manage HR functions including recruitment, onboarding, and hiring
  • Developed work incentives to drive staff accountability, while driving positive reinforcement to promote from within
  • Selected Contributions:
  • Produced 40% increase in profits – within one year – by restructuring business line and modernizing the organization’s systems, methods, and tools – decreased food costs to 14% and labor to 8%
  • Successfully delivered overall profitability of the venues to 32% of EBITDA and increased revenues through innovative marketing strategies
  • Crafted innovative programs that increased employee loyalty and reduce turnover by 25%; revamped recruitment and onboarding process to secure top talent and worked extensively with stadium and arena management to deliver training and improved working conditions
  • Led implementation of the organization’s acquisition of Professional Sports Catering
  • Partnered with the organization’s leadership to roll-out new mission and objectives and foster smooth transition for the properties.

Area Director of Operations

IPIC Cinemas/Tanzy Restaurants
Boca Raton, FL
01.2010 - 01.2017
  • Headed operations for multi-unit, upscale Salt Lounges and full service IPIC movie cinemas totaling $21M in annual sales
  • Led, directed, and developed 24 salaried managers and 360+ employees and oversaw area operations
  • Ensured all staff adhered to policies and procedures and delivered consistency in customer service
  • Identified and targeted areas of growth and opportunity to drive success
  • Developed sales and profit margin plans, sustained margins, and created turnover objectives
  • Implemented guidelines for employee evaluations, recruitment, and promotion
  • Selected Contributions:
  • Partnered with General Manager to implement systems and processes for efficient purchasing and management of the production line – achieved food costs of 24.2%, below organization average of 31%
  • Selected as Regional Training Site, holding responsibility for mentoring and training managers for all nine locations within the district
  • Grew customer base by 12% through implementation of creative marketing strategies.

Area Manager/Director of Management

Cobb Cinebistro
Miami, FL
01.2005 - 01.2010
  • Spearheaded launch and management of 5,570 seat movie theatre equipped with full-service 4-star restaurant and bar, comprised of 900+ employees
  • Oversaw staffing, strategic directives, and training of teams; maintained high levels of customer service and satisfaction
  • Established targets and incentives to increase turnover and profitability
  • Reviewed and monitored expenses and created cost-cutting strategies
  • Directed menu development, purchasing, inventory management, and movie scheduling
  • Created training manuals, multimedia visual aids, and education materials
  • Selected Contributions:
  • Triggered $31.3M in revenue, 30% food cost and 30% liquor costs – within one year – exceeding organization expectations and achieving model duplication companywide
  • Increased guest traffic by developing relationships and rapport with local hotels, golf courses, and businesses.

Education

Bachelor of Arts - Finance

Thomas Edison State College
Trenton, NJ
01.1993 - 01.1997

Skills

Cost Reduction and Avoidanceundefined

Timeline

Director of Operations

Macs Hospitality Group
05.2021 - Current

Director of Operations

Levy Restaurants
01.2017 - 02.2021

Area Director of Operations

IPIC Cinemas/Tanzy Restaurants
01.2010 - 01.2017

Area Manager/Director of Management

Cobb Cinebistro
01.2005 - 01.2010

Bachelor of Arts - Finance

Thomas Edison State College
01.1993 - 01.1997

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Andrew LofaroDirector Of Operations