Andrew Lohden
Elizabethtown,KY
Summary
Experienced professional with handling customer inquiries and resolving issues in banking and retail environments. Utilizes excellent communication and problem-solving skills to enhance client satisfaction. Strong understanding of banking procedures and customer service best practices.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Branch Banker
PNC Bank
02.2022 - 12.2025
- Cultivated relationships with clients to enhance customer satisfaction and loyalty.
- Processed financial transactions accurately and efficiently, ensuring compliance with bank policies.
- Assisted clients in selecting appropriate banking products based on individual needs and financial goals.
- Resolved client inquiries and issues promptly, maintaining high standards of service quality.
- Strengthened client relationships, offering tailored financial advice to meet individual needs.
- Ensured compliance with bank policies and regulatory requirements to maintain a secure environment.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Scheduled appointments with potential clients, ensuring optimal time management and organization.
- Conducted inbound and outbound calls to existing clients to resolve inquiries and to try to expand customer relationships.
Customer Support Specialist
At Home Decor Superstore
12.2019 - 02.2022
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Mentored junior staff, fostering a collaborative environment and improving team performance.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Customer Support Associate
At Home Decor Superstore
11.2017 - 12.2019
- Provided exceptional customer service, assisting customers with product selection and inquiries.
- Maintained organized sales floor, ensuring optimal product presentation and replenishment.
- Processed transactions accurately using point-of-sale systems, enhancing checkout efficiency.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
No Degree - Accounting
Elizabethtown Community And Technical College
Elizabethtown, KYHigh School Diploma -
Central Hardin High School
Elizabethtown, KY05-2017
Skills
- Customer service
- Problem-solving
- Time management
- Adaptability and flexibility
- Risk assessment
- Teamwork and collaboration
Accomplishments
- Repeatedly commended by superiors for excellent customer service.
- Expanded relationships with clients through conducting 20-30 outbound calls weekly to conduct appointments to better their financial wellness.
Certification
- CNP - Certified Notary Public
Timeline
Branch Banker
PNC Bank
02.2022 - 12.2025
Customer Support Specialist
At Home Decor Superstore
12.2019 - 02.2022
Customer Support Associate
At Home Decor Superstore
11.2017 - 12.2019
No Degree - Accounting
Elizabethtown Community And Technical College
High School Diploma -
Central Hardin High School