Andrew Lok
Alhambra,CA
Summary
Results-driven professional with extensive experience in purchasing and vendor management within the food industry. Proven track record of optimizing procurement processes, negotiating contracts, and reducing costs. Eager to leverage these skills in the medical field, bringing a keen eye for detail and a strong commitment to efficiency and compliance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Heytea
04.2024 - 08.2024
- Hiring & Recruitment: Led the recruitment process for new team members, including job postings, screening resumes, conducting interviews, and onboarding. Successfully hired and integrated 40+ new employees.
- Payroll Management: Administered payroll processing, ensuring accurate and timely compensation for employees. Implemented payroll software improvements that reduced processing time by 25% and minimized errors.
- Vendor Sourcing: Conducted thorough market research to identify and assess potential vendors. Negotiated favorable terms and conditions, contributing to a cost savings and enhanced product offerings.
- Purchasing & Procurement: Managed the procurement process from identifying needs to negotiating and securing contracts with food vendors. Successfully reduced costs by 10% through strategic sourcing and vendor negotiations. Implemented a new inventory management system that streamlined purchasing processes and minimized stockouts.
- Grand Opening Event: Planned and executed the grand opening event, including promotions, marketing strategies, and community engagement. Achieved a successful launch with high customer turnout and positive media coverage.
General Manager
85c Bakery Cafe
08.2015 - 03.2024
- Led multiple store operations, consistently driving a notable 15% annual increase in sales through strategic management initiatives
- Conducted store budgeting to align with company objectives
- Proficient in optimizing gross margin, cost of goods, controllable expenses, labor allocation, and waste mitigation strategies that ultimately lead to higher profit
- Fostered meaningful connections with a daily influx of 600+ guests while overseeing a diverse team of over 30 members spanning three departments
- Motivated and educated staff to deliver exceptional customer service standards while maintaining a 100% secret shopper rating and creating regular client base
- Distinguished for mentoring, coaching, and elevating the careers of more than 20 managers, nurturing a culture of growth and development
- Conducted comprehensive quarterly performance evaluations for the management team, offering actionable feedback to drive continual improvement and excellence
- Demonstrated expertise in food safety protocols, consistently surpassing internal and external audit benchmarks, further cementing a reputation for operational excellence and compliance.
Skills
- Quality Management
- P&L Management
- Inventory Control
- Purchasing
- Expense Control
- Budgeting and Forecasting
- Schedule Management
- Training and Development
- Candidate Sourcing
- Moderate Cantonese
- Vendor Sourcing
- Vendor Negotiations
- Recruitment
Accomplishments
- Awarded Highest Profit gain 2022
Certification
Certified ServSafe Manager
Awards
2022 Most Improved NIBT YOY
Timeline
General Manager
Heytea
04.2024 - 08.2024
General Manager
85c Bakery Cafe
08.2015 - 03.2024