ANDREW LONG
Alpharetta,GA
Summary
Dedicated Department Manager with more than four and a half years in sales department management and fourteen years of Lowe's systems and procedures. Well-versed in directing personnel, creating effective merchandising projects and using reports to develop strategies to boost store sales.
Overview
21
21
years of professional experience
Work History
Department Sales Manager
Lowe's Companies, Inc
Norcross, GA
06.2011 - Current
- I was responsible for and maintained an effective and solidly functioning department through a variety of diverse and solvable challenges over the course of four and a half years.
- Instructed new and experienced associates in a variety of procedures and systems from sales, to installation processes, and safety to meet company standards and good best practices.
- Used previously gained experience to expertly instruct customers and reports on correct plumbing and other construction practices, expected longevity of old and new plumbing products, and gave qualified recommendations on solutions to common household maintenance concerns.
- Assisted salaried managers in day to day store operations.
- Observed weekly reports and planned product inventory levels based on product group trends and company sales goals.
- Continued to query construction and maintenance professionals and product representatives of good best practices in their respective fields and recent innovations to better service my customers.
Sales Specialist
Lowe's Companies, Inc
Suwanee, GA
06.2006 - 06.2011
- I was responsible for and accomplished meeting and exceeding a department sales goals and a personal sales budget.
- Expertly coordinated and kept track of customer specialty orders, installer deployment to job sites, and project finalization to ensure customer satisfaction.
- Trained and coached fellow associates and customers on correct plumbing practices.
- Provided recommendations and suggestions to address client's remodeling or repair concerns.
- Provided outstanding customer service.
Team Leader
Lowe's Companies, Inc
Suwanee, GA
08.2005 - 06.2006
- Coached associates and gave direction according to company guidelines and best practices under the leadership of the Department Manager Managed department inventory Trained in the differences and uses of department products and local codes relating to their use.
- Ran sales reports and worked with the Department Manager to develop plans to meet and exceed sales goals.
- Maintained and worked with a team to improve a fresh, clean, and organized department.
Customer Service Associate
Lowe's Companies, Inc
Suwanee, GA
04.2002 - 08.2005
- Worked to maintain a clean and well stocked department Provided excellent customer service, instructing customers in gardening and landscaping practices.
- Listened and provided solutions to customers' exterior home improvement concerns.
- Was responsible for managing weekly inventory adjustments and providing the Department Manager with suggestions for ordering.
Education
Associate of Arts - Visual Arts
Georgia Perimeter College
2005
Skills
- Customer-oriented focus
- Staff training and development
- Goal-oriented
- Detail-oriented
- Merchandising
- Conflict resolution
- Excellent Leadership Skills
- Lowe's selling systems
- Sterling experience
- Hourly shift management
- Creative solutions
- Reports analysis
- Shrink prevention
- Outstanding Communication Skills
Accomplishments
- I have become the solutions person where I work which speaks to an ability to assess almost any problem and deliver valid recommendations. I excel at coaching and instructing, making complex subjects and processes easy to understand.
- I have fourteen years of Lowe's sales, systems, and practices experience and over 9 years of direct experience coaching and developing fellow associates and reports.
Timeline
Department Sales Manager
Lowe's Companies, Inc
06.2011 - Current
Sales Specialist
Lowe's Companies, Inc
06.2006 - 06.2011
Team Leader
Lowe's Companies, Inc
08.2005 - 06.2006
Customer Service Associate
Lowe's Companies, Inc
04.2002 - 08.2005
Associate of Arts - Visual Arts
Georgia Perimeter College
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