Andrew Longobardi
Port Richey,Florida
Summary
Proven Sales Associate at Harley Davidson of Nassau County, adept in upselling and customer engagement, significantly enhancing customer satisfaction. Excelled in teamwork and complex problem-solving, recognized for exceptional service. Mastered promotional support and negotiation tactics, contributing to team success and exceeding sales targets.
Overview
15
15
years of professional experience
Work History
Sales Associate
Harley Davidson of Nassau County
Bellmore, New York
09.2009 - 10.2024
- Conducted product demonstrations to highlight features and benefits.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Developed trusting relationships with customers by making personal connections.
- Handled customer complaints in a professional manner.
- Recommended, selected and located merchandise based on customer desires.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Answered incoming telephone calls to provide store, products and services information.
- Adhered to company initiatives and achieved established goals.
- Maintained records related to sales for store management.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Demonstrated product features and benefits for customers' needs.
- Greeted customers to determine wants or needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed promotional strategies to increase sales volume.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Greeted customers and provided exceptional customer service.
- Worked with fellow sales team members to achieve group targets.
- Ticketed, arranged and displayed merchandise to promote sales.
- Attended weekly team meetings to review performance goals and objectives.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assessed customer needs to provide assistance and information on product features.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Upsold additional items based on customer interests and needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered customer inquiries regarding product features, pricing, and availability.
- Answered store and merchandise questions and led customers to wanted items.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Associate of Arts - Insurance/ Finance
Insurance Institute of New York
Westbury, NY05-1992
Skills
- Promotional support
- Upselling
- Retail loss prevention
- Service oriented
- Negotiation tactics
- Price quote preparation
- Customer engagement
- Customer needs assessment
- Prospecting and telemarketing
- Product demonstrations
- Teamwork and collaboration
- Complex Problem-solving
- Adapt to diverse groups
- Positive and professional
- Contact follow-up
- Listening skills
- Multi-tasking strength
- Upselling and cross selling
Timeline
Sales Associate
Harley Davidson of Nassau County
09.2009 - 10.2024
Associate of Arts - Insurance/ Finance
Insurance Institute of New York
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