Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridLocation: Knoxville, TNTulsa, OK
Open to relocation: Yes
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ANDREW LOONEY
Knoxville,TN
Work Preference
Summary
Systems Engineer with a background in Windows infrastructure, virtualization, and end-user support across federal and scientific environments. Provided primary support for 3,000 users, maintained 32 production systems, and partnered with infrastructure and cybersecurity teams to resolve complex incidents and improve service availability. DOE Q Clearance.
Overview
10
10
years of professional experience
Work History
System Engineer
UT Battelle
Knoxville, TN
01.2025 - Current
- Managed VMware vSphere infrastructure and supported Hyper-V virtualization and SQL Server environments for Mobile Uranium Facility.
- Served as primary infrastructure engineer for nine research system owners, providing lifecycle management and operational support.
- Maintained Windows Server infrastructure for 32 production systems across scientific research projects.
System Administrator
NTT Data
Newport News, VA
01.2023 - 01.2025
- Supported enterprise Microsoft Windows Server infrastructure for federal government customers while resolving Tier III/IV incidents, ensuring minimal downtime and optimal system performance.
- Collaborated with infrastructure, cybersecurity, networking, and application teams to resolve complex production issues, and significantly improve service availability.
- Served as primary help desk contact for approximately 3000 end users, providing Tier I support, conducting incident triage, and escalating issues to specialized engineering teams to enhance user experience.
Petty Officer Second Class
United States Navy, USN
Norfolk, VA
04.2020 - 05.2023
- Maintained communications infrastructure for 77 Atlantic Fleet submarines, ensuring reliable connectivity between deployed assets and shore command operations.
- Troubleshot and resolved hardware, software, networking, and communications issues, maintaining system functionality and minimizing downtime.
- Supported Windows Server infrastructure, enterprise workstations, virtualized environments, and classified network systems, ensuring operational readiness for headquarters.
Help Desk Administrator
Beacon Hill Staffing Group
Newport News, VA
01.2023 - 01.2023
- Provided support for Windows desktop operating systems, Microsoft Office applications, Active Directory user account administration, and enterprise software to enhance user experience.
- Supported incident triage, troubleshooting, and problem resolution, with timely escalation of complex issues to specialized engineering teams.
- Documented incidents, troubleshooting actions, and resolutions in enterprise ticketing systems to ensure accurate tracking and facilitate knowledge sharing.
Petty Officer Second Class
United States Navy, USN
San Diego, California
03.2017 - 03.2020
- Administered 125 VMware virtual servers, ensuring reliable shipboard enterprise services.
- Supported infrastructure across seven network enclaves, maintaining operational integrity for classified and unclassified environments.
- Conducted disaster recovery tests, backup checks, and system restoration tasks, safeguarding data availability and system reliability.
- Resolved 3,279 service tickets over 3 years, meeting support requirements and sustaining mission readiness.
Education
B.S. - Information Technology
Full Sail University
Winter Park, FL02-2025
Skills
- Windows Server administration
- Active Directory administration
- VMware administration
- System administration
- Infrastructure management
- System security
- Problem solving strategies
- Critical thinking
- Time management
- Adaptability
- Team collaboration
- Communication skills
Personal Information
Title: SYSTEMS ENGINEER
Timeline
System Engineer
UT Battelle
01.2025 - Current
System Administrator
NTT Data
01.2023 - 01.2025
Help Desk Administrator
Beacon Hill Staffing Group
01.2023 - 01.2023
Petty Officer Second Class
United States Navy, USN
04.2020 - 05.2023
Petty Officer Second Class
United States Navy, USN
03.2017 - 03.2020
B.S. - Information Technology
Full Sail University