Andrew Lorentz
Saint Paul,MN
Summary
Driven Fraud Analyst proudly offering over 8 years' experience in project management, data analysis, and fraudulent pattern identification. A determined professional known for reviewing and identifying suspicious activity. Offering a relentless commitment to finding solutions to problems while exceeding expectations.
Overview
9
9
years of professional experience
Work History
Fraud Analyst
U.S. Bank
Saint Paul, MN
08.2023 - Current
- Conducts the review of all Investigative Referral Forms and referrals created from internal sources. Then responsible for reviewing each referral that includes the transactional activity and make a determination to close a referral or send it to the Fraud Investigations team for further review.
- Utilize internal systems to review customer and transactional information.
- Conduct public data searches and utilize internal guidance to make determinations on whether an alert is fraudulent or not.
- Documented all investigative findings in a clear, concise manner for senior management review.
- Performed detailed analysis of financial transactions to identify suspicious activity.
Credit Specialist
Smart Care Equipment Solutions
Saint Paul, MN
10.2018 - 08.2023
- Handle customer calls: inbound, outbound collections calls and vendor inquiries
- Lead all billing and reporting activities according to deadlines
- Maintain and update customer files to ensure data integrity
- Call on all past due amounts and record all results in the system
- Record all customer payments to the correct reports
- Process credit memo's on IFS
- Research unapplied credits and debits on customers' accounts and complete reconciliation with Accounts Receivable team
- Work in tandem with the Sales, Field, and Service teams to identify the correct contacts for each location account and keep system information up-to-date.
- Review vendor bank account requests and verify with internal departments to confirm validity to prevent fraud
- Trained rookie credit staff in application processing, credit analysis and loan disbursement to detect and curb fraud.
Associate Financial Advisor
Northwestern Mutual
Minneapolis, MN
04.2018 - 09.2018
- Transcribes and/or processes dictation, processes correspondence, maintains client case files, and files new statements, account forms and other insurance and investment-related materials
- Maintains financial representative's calendar, schedules follow-up appointments
- Responds to home office inquiries
- Prospects for new advisory clients on behalf of the employing financial advisor
- Gathers information for financial advisor's meeting with client/prospect
- Prepares advisory annual review information
- Prepares and processes all paperwork needed for investment/advisory accounts
- Processes and monitors funding of advisory account and asset transfers to ensure selected asset allocation is implemented
- Corresponds with clients to handle advisory-related service issues
- Contacts clients on behalf of the financial advisor for the purpose of developing advisory plan and provides technical explanations of investment plan
- Formulates advisory product solutions to/for a client or explaining advisory products or advisory performance.
Investment Sales Support Specialist
US BANCORP INVESTMENTS - US BANK
Saint Paul, MN
09.2017 - 04.2018
- Responsible for inbound Financial Advisor calls, account administration and maintenance
- May contact other departments to resolve issues
- Provides high quality customer service by responding to telephone inquiries, requests and problems
- Researches and resolves problems and errors
- Cross sells products and services or refers Financial Advisors to appropriate sales staff
- Keep current on all related products and services as well as general U.S
- Bancorp information required to answer Financial Advisors questions
- Ensure that Financial Advisors receive the best possible service
- May provide overflow support to other phone group as needed.
Teller II
ANCHOR BANK
Saint Paul, MN
08.2016 - 09.2017
- Processes customer transactions according to customer requests to ensure proper crediting or debiting of customer accounts, including all transactions received through mail, night drop or drop off-ages
- Transactions include cashing checks with assigned limits, processing savings and checking deposits and withdrawals, verifying signatures, processing loose coin transactions and accepting loan, credit card, utility and other payments
- Maintains proper currency/coin level in drawer, keeps cash secure and organized, and maintains a high level of safety for the Bank
- Identifies potential problems such as counterfeit currency, check forgeries, check kiting and robberies and seeks assistance and direction from Assistant Bank Manager and/or Senior Teller
- Thoroughly reviews all transactions and prepares related paperwork for the proof/processing department
- Promotes bank products and services by recognizing and understanding customer needs and by gathering information about the customer's businesses and activities
- Provides extraordinary customer service by conducting business in a professional, friendly manner and by building long-term customer relationships
- Handles special or unusual customer transactions and resolves more difficult customer inquiries
- Assists other tellers (Teller I) in locating cash discrepancies and with difficult customer requests.
Teller I
ANCHOR BANK
Saint Paul, MN
07.2015 - 08.2016
- Processes customer transactions according to customer requests
- Promotes bank products and services by recognizing and understanding customer needs
- Cross-selling appropriate services to meet established bank goals
- Maintain proper currency/coin level in drawer, keeps cash secure and organized, and maintains a high level of safety for the bank
- Answers customer calls in a timely manner and if necessary, directs call to appropriate individual for specialized services
- Provides extraordinary customer service by conducting business in a professional, friendly manner and by building long-term customer relationships.
Education
Bachelor of Arts - Exercise Science
AUGSBURG COLLEGE
05.2015
University of Wisconsin
01.2010
Skills
- Microsoft Office (10 years)
- CRM (1 year)
- WealthStation (Less than 1 year)
- Microsoft Outlook (10 years)
- Phase3 (Less than 1 year)
- NETX360 (Less than 1 year)
- Client Service Station (CSS) (Less than 1 year)
- Customer Service
- CSR
- Call Center
- Customer Care
- SAP (2 Years)
- Case Management
- Fraud Identification
- Risk Level Determination
- Fraud Detection
- Transaction Review
- Account Information Review
- Effective Communication
References
References available upon request.
Timeline
Fraud Analyst
U.S. Bank
08.2023 - Current
Credit Specialist
Smart Care Equipment Solutions
10.2018 - 08.2023
Associate Financial Advisor
Northwestern Mutual
04.2018 - 09.2018
Investment Sales Support Specialist
US BANCORP INVESTMENTS - US BANK
09.2017 - 04.2018
Teller II
ANCHOR BANK
08.2016 - 09.2017
Teller I
ANCHOR BANK
07.2015 - 08.2016
Bachelor of Arts - Exercise Science
AUGSBURG COLLEGE
University of Wisconsin
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