Andrew Luczynski
Neon,KY
Summary
Detail-oriented professional with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Technician
Rightworks LLC
11.2023 - Current
- Providing technical support to cloud servers, applications, and managed workstations.
- Problem-solving issues related to servers, connectivity, networking, printers, applications, virtualization, security, and directory services.
- Ensuring a positive client experience and high client satisfaction.
- Functioning as a first responder to new tickets or calls on client’s technical issues.
- Assisting in developing documentation, knowledgebase, and best practice guides.
- Communicating highly technical information to both technical and non-technical users.
- Current goal is to learn more on the structure of technical support and move up the ladder for new experiences and knowledge.
Data Service T1
Foundever
10.2018 - 11.2023
- A passion to help those in need; Customer Service Excellence
- Strong desire to help and take ownership on seeing things through
- Curious, with a desire to always learn more, including strong problem solving skills
- Ability to work as a team member, as well as independently with minimal supervision
- Effectively communicates, both written and verbally
- Troubleshoot basic and routine customer issues that are technical in nature
- Ability to multi-task and adapt to changes quickly
- Dependable and flexible to rotate shifts, as needed
- Assist customers with QuickBooks; research and provide resolution to questions and problems
- Troubleshoot issues that are technical in nature; including hardware, software and networking
- Solve problems that may be unstructured and require use of conceptual thinking skills
- Ensure service delivered to customers meets contractual Key Performance Indicator ('KPIs')
- Listen attentively to customer needs and concerns; demonstrate empathy and build rapport
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer experience and business performance
Flagger/Traffic Control
Area Wide Protective
06.2018 - 06.2018
- Certified Flagger responsible for work site and road safety.
- Obey road and traffic safety and follow procedures to make roadways safe.
- Direct traffic using varied methods and elements.
Sales Associate
Double Kwik
09.2017 - 05.2020
- Sales associates work in support of the store management to facilitate the completion of all store level tasks and performs a variety of tasks related to different areas of the store including food preparation, cash register duties, customer service, general housekeeping, and other sales floor related functions.
- To include Deli Associate Essential Functions as described in the Deli Associate Job Description.
- Greet customers with specified company greeting and give all customers prompt and courteous service in a friendly manner.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers.
- Maintain knowledge of current promotions.
- Receive and process cash or credit card payment. Operate Point of Sale machines.
- Watch for and recognize security risks and thefts by customers, employees and vendors and know how to prevent or handle within existing company policy. Protect company assets at all times.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Clean shelves, counters, and tables. Maintain cleanliness and stock supplies in restrooms.
- Follow correct vendor check-in procedure as directed by company policy.
- Perform cigarette counts and maintain logs as directed by management.
- Maintain correct cash levels in register and make timely cash drop per company policy and procedure.
- Follow all safety procedures as directed by company policy.
- Obtain, use and wear company approved safety equipment and apparel as directed by company policy.
- Comply with laws and policies related to tobacco and alcohol sales.
- Maintain fueling area with a focus on safety and customer service.
- Insure the proper execution of all gasoline marketing programs.
- Complete gasoline housekeeping functions, including cleaning, dusting, sweeping and emptying trash.
- Replenish gasoline/fueling pump island supplies to insure in stock conditions at all times.
- Properly clean equipment and maintain stock levels in the beverage area.
- Report low stock levels to Deli Staff.
Deli Associate
Walmart
06.2017 - 05.2018
- Deli Associates service customers and prepare salads, pizza, meat and cheese, including sandwiches.
- Operating a deep fryer for various foods and strict guidelines on handling raw food.
Customer Service Associate
Murphy USA
09.2014 - 05.2017
- Cashiering, stocking and customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered prompt service to prioritize customer needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Simple janitorial and organizing of store, gas pumps and coolers.
- Performing closing procedures as key holder.
Operations Manager
Dollar Tree
05.2013 - 05.2017
- Assistant to the store/district manager, enforcing and setting examples of company policy.
- Training associates on brand standard.
- Job description included: cashiering, stocking, customer service and cash handling (cash, cards, checks and coupons), payroll, time edits, PDT use for inventory, item inquiries, shrink control, markdowns and receiving.
Stocker/Customer Service
Cardinal Liquor Barn
05.2013 - 05.2014
- Stocking and receiving.
- Setting products according to guidelines.
- Upselling and promoting items.
Stocker/Customer Service
Cardinal Liquor Barn
05.2013 - 05.2014
- Stocking and receiving.
- Setting products according to guidelines.
- Upselling and promoting items.
Cashier/Customer Service
Family Dollar
07.2007 - 05.2008
- Cashiering, stocking and customer service in a retail environment.
- Answered questions about store policies and addressed customer concerns.
- Cash handling using hardware and software point of sales operating systems.
- Offered a promotion but turned down offer due to relocation.
Cashier/Customer Service
Family Dollar
07.2007 - 05.2008
- Cashiering, stocking and customer service.
- Offered assistant management position but declined.
- Quit due to relocation.
Car Wash Manager
Gas City
08.2006 - 02.2007
- Company Overview: Company is no longer in service.
- Maintaining and repairing car wash mechanics and ordering.
- Customer service and stocking.
- Company is no longer in service.
Car Wash Manager
Gas City
08.2006 - 02.2007
- Company Overview: Company is no longer in service.
- Maintaining and repairing car wash mechanics and ordering.
- Customer service and stocking.
- Company is no longer in service.
Education
Some College (No Degree) - Associates
Southeast Kentucky Community And Technical College
Whitesburg, KYHigh school or equivalent -
American School of Correspondence
Lansing, IL05.2004
Skills
- JDA workforce
- Brassring
- E-verify
- Handheld inventory
- Payroll
- Cash handling
- Salesforce
- Workforce
- Customer Service
- Call Center
- Software Troubleshooting
- Computer Networking
- Technical Support
- Help Desk
- Network Support
- Operating Systems
- Microsoft Windows
- Troubleshooting
- LAN
- Live chat
- Computer literacy
- Typing
- VPN
- Remote Access Software
- DHCP
- Wordpress
- Troubleshooting methods
- [Quickbooks] proficiency
- Software troubleshooting
- CRM software
- Documentation and reporting
- Network systems
Certification
Seller Server Certification, 2016-09-01, 2018-09-01, Seller Server is a responsible vendor training program to sell alcohol., 56001:21156475
Additional Information
Hard working and hard driven customer service who is trained as supervisor with numerous different teams and individuals. Trained in all types of sales and POS, working fast to get tasks completed and always dependent and on time. Knowledge of various software, hardware and handheld equipment.
Personal Information
- Authorized To Work: US
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Assessments
- Customer service, Highly Proficient, 2018-07-01
- Customer focus & orientation, Highly Proficient, 2018-07-01
- Written communication, Completed, 2018-07-01
Languages
English
Full Professional
Timeline
Customer Service Technician
Rightworks LLC
11.2023 - Current
Data Service T1
Foundever
10.2018 - 11.2023
Flagger/Traffic Control
Area Wide Protective
06.2018 - 06.2018
Sales Associate
Double Kwik
09.2017 - 05.2020
Deli Associate
Walmart
06.2017 - 05.2018
Customer Service Associate
Murphy USA
09.2014 - 05.2017
Operations Manager
Dollar Tree
05.2013 - 05.2017
Stocker/Customer Service
Cardinal Liquor Barn
05.2013 - 05.2014
Stocker/Customer Service
Cardinal Liquor Barn
05.2013 - 05.2014
Cashier/Customer Service
Family Dollar
07.2007 - 05.2008
Cashier/Customer Service
Family Dollar
07.2007 - 05.2008
Car Wash Manager
Gas City
08.2006 - 02.2007
Car Wash Manager
Gas City
08.2006 - 02.2007
Some College (No Degree) - Associates
Southeast Kentucky Community And Technical College
High school or equivalent -
American School of Correspondence
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