Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Lugo

Pittsburgh,PA

Summary

Knowledgeable and experienced Facilities Coordinator familiar with different building systems and overall operations. Skilled in coordinating internal teams and resources as well as outside vendor support for complex services and repairs. Dedicated to keeping operations seamless for staff and visitors. Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.

Overview

17
17
years of professional experience

Work History

Warehouse Operations Associate

George Records Express
Freedom, PA
03.2021 - Current
  • Inspected and verified incoming shipments for accuracy and compliance with customer specifications.
  • Performed comprehensive inspection (upon request) of merchandise pending final mile delivery.
  • Submitted photographic and written documentation of product condition.
  • Initiated work ticket for minor repairs if any damage present.
  • Operated forklifts, pallet jacks, and other material handling equipment to move product within the warehouse.
  • Reported any discrepancies or damaged merchandise immediately upon discovery.
  • Assisted with loading and unloading trucks using a hand truck or dolly when needed.
  • Prepared outbound shipments by selecting appropriate packaging materials based on size and weight of items being shipped.
  • Developed positive relationships with customers through excellent communication skills.
  • Conducted regular audits of inventory levels throughout the facility.
  • Implemented new procedures and policies as directed by supervisor or manager.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Staged and sorted multiple types of products for loading.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Operated forklifts to fill or empty overhead spaces.
  • Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Collaborated with other movers when loading large equipment to prevent potential accidents.
  • Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
  • Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
  • Secured items in truck by strapping over protective padding.
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
  • Placed bracing, straps and other protective devices onto items in transit to prevent damage.

Support Center Facilities Coordinator

rue21
Warrendale, PA
10.2015 - 06.2020
  • Handled general and routine maintenance such as basic plumbing issues and HVAC troubleshooting.
  • Coordinated resources and delegated assignments to maintain efficient building operations.
  • Directed emergency response to serious building issues to contain problems, control damages and develop corrective plans.
  • Called in equipment repair services and maintained office supplies by ordering new inventory.
  • Oversaw vendor-provided building services, including janitorial, pest control and landscaping.
  • Checked common areas and conference rooms regularly to verify cleanliness and order.
  • Managed daily operations within corporate retail office by supporting continuous delivery of excellent services and care.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Pitched in to help with office tasks, including sorting and counting merchandise samples during busy periods and staff absences.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.

Mailroom Associate

rue21
Warrendale, PA
08.2007 - 10.2015
  • Trained staff on equipment operations and mailroom procedures.
  • Operated postage meter in most cost-effective way possible, affixing proper postage amount before printing to reduce risk of label or envelope wastage.
  • Answered questions regarding postage rates and delivery of mail.
  • Coordinated mail delivery services with carriers including USPS, UPS and FedEx.
  • Maintained adequate supply of shipping materials, including boxes, tape and labels.
  • Performed basic cleaning and maintenance on equipment, troubleshooting and making adjustments when necessary.
  • Operated mail processing equipment and manually sorted mail.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Weighed parcels, calculating costs based on type, total weight, and final destination.
  • Obtained signatures from recipients to release registered and special delivery parcels.
  • Recommended and sold services such as insurance and tracking.
  • Recorded accountable mail received using handheld scanning equipment.
  • Inspected and weighed mail, affixing correct postage based upon type, weight and destination.
  • Printed labels for, stuffed and shipped communication mail packs to all stores and field management on a weekly basis, at maximum count totaling 1200+ and 100+ respectively.
  • Point of physical contact for Iron Mountain Inc.
  • Managed automated shipping databases to reflect current information for all vendors and individual recipients.

Education

Bachelor of Arts - English

Clarion University of Pennsylvania
Clarion, PA
12.2003

Skills

  • Administrative management
  • Negotiation
  • Process development
  • Accounts payable and receivable
  • Scheduling and calendar management
  • Vendor relationships
  • Data entry
  • Event coordination
  • Inventory and supply oversight
  • Problem resolution
  • Planning and coordination
  • Administrative support
  • Security systems

Timeline

Warehouse Operations Associate

George Records Express
03.2021 - Current

Support Center Facilities Coordinator

rue21
10.2015 - 06.2020

Mailroom Associate

rue21
08.2007 - 10.2015

Bachelor of Arts - English

Clarion University of Pennsylvania

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Andrew Lugo