Andrew Lujan
Omaha,NEBRASKA
Overview
7
7
years of professional experience
Work History
Customer Care Expert
Toast
06.2021 - Current
- Trained new team members on company policies, procedures, and best practices to ensure consistent service quality across the board.
- Provided constructive feedback during team meetings based on personal experiences in order to elevate collective performance levels.
- Enhanced customer satisfaction by swiftly resolving issues through effective communication and problem-solving skills.
- Served as a mentor to new team members, guiding them through onboarding processes and providing support during their initial interactions with customers.
- Developed comprehensive knowledge of products and services to effectively address customer inquiries and concerns.
- Participated in ongoing professional development opportunities aimed at enhancing industry knowledge as well as refining core customer care skills.
Order Manager
Optimum Data Inc.
09.2017 - 11.2020
- Optimized resource allocation by analyzing workload distribution among team members periodically for efficient workforce utilization.
- Developed and maintained knowledgeable and productive team of employees.
- Enhanced order processing efficiency by streamlining workflows and implementing process improvements.
- Mentored new team members to enhance their understanding of company policies, procedures, and best practices in order management.
- Coordinated closely with cross-functional teams to ensure seamless execution of special projects or promotions impacting the order management process.
- Evaluated team performance regularly, identifying areas of improvement and providing constructive feedback for continuous development.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Education
High School Diploma -
Norfolk Catholic High School
Norfolk05.2016
Skills
- Complaint Handling
- CRM software proficiency
- Customer Service
- Inbound Customer Service
- Project Management
- Relationship Building
- Training skills
- Training Oversight
Timeline
Customer Care Expert
Toast
06.2021 - Current
Order Manager
Optimum Data Inc.
09.2017 - 11.2020
High School Diploma -
Norfolk Catholic High School