Andrew Lund
DES MOINES,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Service Desk Manager
Ovation
10.2021 - 08.2022
- Hired, trained and supervised team of service staff members to meet business goals.
- Met with customers to discuss service needs and offer available solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated with other departments to maintain streamlined and productive workflow.
Technical Author
Almon Inc.
03.2014 - 10.2021
- Proved successful working within tight deadlines and a fast-paced environment.
- Analyzed developments in field to update instruction literature.
- Communicated with customer representatives for feedback and distribution.
- Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
Human Resource Specialist
US Army Reserve
04.1998 - 02.2016
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Partnered with senior leadership to establish and develop Division HR policies and procedures.
- Assisted in the development of forward planning and operational requirements for Human Resource assets in a hostile deployed environment.
- Team Leader and Organization wide manager of linguistics and cultural liaison assets in a deployed environment.
Customer Support Representative
John Deere
11.2011 - 03.2014
- Connected with customers to address questions and resolve issues through phone and email.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Education
No Degree - Anthropology
Iowa State University
Ames, IAHigh School Diploma -
Theodore Roosevelt High School
Des Moines, IA05.1998
Skills
- Customer Needs Assessments
- Operational Efficiency
- Critical Thinking
- Professional Relationships
- Team Leadership
- Technical Support and Assistance
Awards
- Bronze Star
- Army Commendation Medal
- Army Achievement Medal x2
Timeline
Service Desk Manager
Ovation
10.2021 - 08.2022
Technical Author
Almon Inc.
03.2014 - 10.2021
Customer Support Representative
John Deere
11.2011 - 03.2014
Human Resource Specialist
US Army Reserve
04.1998 - 02.2016
No Degree - Anthropology
Iowa State University
High School Diploma -
Theodore Roosevelt High School