Summary
Overview
Work History
Education
Skills
Timeline
Generic
Andrew Lundin

Andrew Lundin

Omaha,Nebraska

Summary

Highly motivated Sales Associate with extensive Sales and Customer Service experience. Proven track record of driving increased revenue, improving the client experience and elevating the companies profile. Consistently recognized for sales performance and excellence in customer service.

Overview

20
20
years of professional experience

Work History

Sales Associate

H&H Automotive - Kia
01.2024 - Current
  • Negotiate purchase prices and explained sales, warranty, and optional products.
  • Demonstrated vehicles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

ONBOARDING CONSULTANT

Toast Inc.
02.2021 - 04.2023
  • Worked consistently with 80+ clients in Onboarding them onto the Toast POS platform
  • Built professional relationships with each client to ensure their trust in myself, the company, and the product
  • Advised, Trained, and would troubleshoot any issues that would arise throughout the Onboarding journey
  • Worked closely with multiple other teams in the organization to ensure the smoothest experience possible for the client
  • As a SME(Subject Matter Expert) I was part of an elite leadership team
  • Customer and Employee education and training
  • Delivering superior support through multiple channels including; e-mail, chat, and phones
  • Building a strong rapport with each customer to ensure they understand the software, get the most out of the product, and have an overall positive experience with Toast
  • Worked with CSAT detractors to ensure customers are always being delivered the highest level of support.

SUPPORT SPECIALIST/SUBJECT MATTER EXPERT

Toast Inc.
01.2019 - 02.2021
  • Utilized ticketing/queue system to track customer requests and prioritize urgent needs. Handling approximately 30 calls and emails per day.
  • Resolved network issues and equipment and software troubleshooting queries.
  • Analyzed, troubleshooting software problems and communicated possible solutions with development team.
  • Provided high-level customer service, resolving issues promptly.

BUSINESS ADVISOR - HUNTER - SALES TRAINER

DEX Media / Thryv
08.2016 - 01.2019
  • As a Hunter, it was my responsibility to bring new clients onboard to our marketing firm via cold calling and prospecting
  • Regularly exceeding 120 calls per day with high closing %
  • Devised marketing and advertising strategies for small business owners nationwide for both online and print Yellow Page directories, SEM, SEO, and CRM/Business Automation Software called Thryv.
  • Due to my success in this role, I was asked to lead Sales Training for new hires and work with our various internal teams to increase productivity.

INTERNET SALES ASSOCIATE/MANAGER

Baxter Toyota of La Vista
01.2016 - 08.2016
  • Worked with 10+online prospects via email, live chat, text messaging, and phones daily.
  • Help prospects find the perfect vehicle while maintaining a professional atmosphere and attitude, while creating a positive overall experience
  • Handle every step of the sales process from the initial contact to the final paperwork and presentation of the vehicle.

RETAIL FURNITURE/DINING SALES ASSOCIATE

Nebraska Furniture Mart
07.2010 - 01.2016
  • In depth product knowledge of all inventory and manufacturers to ensure customer makes the best choice for their needs and budget
  • Thrived in a competitive team environment by seeking customer interests and formulating product recommendations to fit their needs and budget
  • Vast product knowledge of options from various vendors, including special orders
  • Developed knowledge of product lines, pricing, and furniture styles
  • Conducted follow-up calls to ensure customer satisfaction with purchases.

USED CAR SALES ASSOCIATE

Huber Chevrolet
03.2007 - 06.2010
  • Facilitated full sales process of new and preowned vehicles, from initial greeting to final paperwork and presentation of vehicle
  • Utilized negotiating techniques to maximize profits on each sale while delivering superior customer service
  • Successfully achieved monthly sales targets set by management despite difficult market conditions
  • Maintained up-to-date knowledge of all product lines, warranties, financing options, and other dealership services.

LOT PORTER

Huber Chevrolet
03.2005 - 02.2007
  • Valeted cars for customers, ensuring they were clean and ready for pickup or delivery
  • Ensured lot was neat and orderly by organizing vehicles, sweeping the area, and removing debris
  • Worked collaboratively with team members to ensure tasks were completed in a timely manner.

Education

No Degree - Meteorology/General Studies

Metro Community College
Omaha

Skills

  • Sales Professional
  • Project Management
  • Professional demeanor
  • Customer Relationship Management
  • Sales training

Timeline

Sales Associate

H&H Automotive - Kia
01.2024 - Current

ONBOARDING CONSULTANT

Toast Inc.
02.2021 - 04.2023

SUPPORT SPECIALIST/SUBJECT MATTER EXPERT

Toast Inc.
01.2019 - 02.2021

BUSINESS ADVISOR - HUNTER - SALES TRAINER

DEX Media / Thryv
08.2016 - 01.2019

INTERNET SALES ASSOCIATE/MANAGER

Baxter Toyota of La Vista
01.2016 - 08.2016

RETAIL FURNITURE/DINING SALES ASSOCIATE

Nebraska Furniture Mart
07.2010 - 01.2016

USED CAR SALES ASSOCIATE

Huber Chevrolet
03.2007 - 06.2010

LOT PORTER

Huber Chevrolet
03.2005 - 02.2007

No Degree - Meteorology/General Studies

Metro Community College

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