Andrew Lynch
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of skills in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Safety-Trainer
FedEx
08.2022 - Current
- Improved workplace safety by developing and implementing company's comprehensive training program.
- Reduced the incidence of accidents and injuries through regular safety inspections and risk assessments of employees.
- Enhanced employee understanding of safety protocols by creating easy-to-understand instructional materials and guides based off company material and policy's.
- Promoted a culture of safety awareness within the organization through effective communication strategies and initiatives.
- Maintained compliance with OSHA regulations by staying updated on relevant legislation and ensuring proper implementation throughout my team.
- Provided ongoing support for employees by answering questions, addressing concerns, and offering guidance on best practices in workplace safety.
- Assessed training effectiveness by monitoring employee performance and conducting follow-up evaluations, adjusting program content as needed for maximum impact.
Account Manager/Technician Trainer
Enviro-Master
05.2020 - 07.2022
- Maintaining and strengthening customer relations
- Providing maintenance and upkeep of customer services and products
- Involved with route planning and company growth
- Training new technicians with proper equipment care, usage, and best on the job techniques
- Helped with posting jobs to QuickBooks, collecting payments, making deposits, helping with payroll, company reimbursements and filing/ordering.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Streamlined internal processes for better efficiency in account management tasks.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Team Leader of Hospitality
Chick-Fil-A
06.2021 - 10.2021
- Responsible for a team of people working together to display Chick-Fila's core values
- Would provide training to team members, leadership, and accountability
- Maintained the flow of the team and equipment in an efficient manner
- Run and assist with breaks, positioning of crew, closing the restaurant, and facility management at night
- Provide excellent customer service to Chick-Fil-a guests and solve any issues that might arise.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Management Trainee Program
Enterprise Rent-A-Car
02.2021 - 05.2021
- Greeting customers and providing world class customer service
- Preparing rental cars, setting up reservations, handling insurance claims, and delivering rentals/driving clients
- Manage rental accounts, remind customers of rental terms and agreements
- Write and re-write contracts, handle angry customers and complaints
- Responsible for keeping corporate accounts happy and checking with them monthly
- Navigate multiple information systems, collect payments/fix payment issues.
- Improved management skills by participating in rigorous training programs and workshops.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
Sales Consultant
Best Buy
08.2017 - 08.2018
- Keep sales area clean, assist with store displays
- Participate in product knowledge training, Achieve personal and store sales goals
- Provide help and assistance in multiple areas around the store by delivering great customer service as a one stop specialist.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
Sales Rep.
Vector Marketing/Cutco
05.2016 - 07.2016
- Make calls and schedule appointments with potential customers
- Demonstrate products as well as have keen knowledge of product information and usage
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Maintained up-to-date knowledge of industry Products for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Education
Bachelor of Business Administration -
Wichita State University
01.2021
Associates of Science and General Sciences -
Johnson County Community College
01.2018
High School Diploma -
Maranatha Christian Academy
01.2016
Skills
- Regulatory Compliance
- Training Program Development
- Strategic Selling
- Team Training
- Customer Service
- Business Development
- Quality Assurance
- Complaint Resolution
- Leadership Development
- Process and Procedure Development
Timeline
Safety-Trainer
FedEx
08.2022 - Current
Team Leader of Hospitality
Chick-Fil-A
06.2021 - 10.2021
Management Trainee Program
Enterprise Rent-A-Car
02.2021 - 05.2021
Account Manager/Technician Trainer
Enviro-Master
05.2020 - 07.2022
Sales Consultant
Best Buy
08.2017 - 08.2018
Sales Rep.
Vector Marketing/Cutco
05.2016 - 07.2016
Bachelor of Business Administration -
Wichita State University
Associates of Science and General Sciences -
Johnson County Community College
High School Diploma -
Maranatha Christian Academy