Andrew Lynch
Kansas City,KS
Summary
Hardworking and dependable candidate successful at managing multiple priorities with a positive attitude. Ready to help my team achieve company goals.
Overview
7
7
years of professional experience
Work History
Safety-Trainer
FedEx
08.2022 - Current
- Improved workplace safety by implementing and developing workplace learning tools and safety standards.
- Reduced the incidence of accidents and injuries through regular safety inspections and reporting risk.
- Enhanced employee understanding of safety protocols by creating easy-to-understand instructional materials and guides based off company material and policy's.
- Promoted a culture of safety awareness within the organization through effective communication strategies and initiatives.
- Maintained compliance with OSHA regulations by staying updated on relevant legislation and ensuring proper implementation throughout my team.
- Provided ongoing support for employees by answering questions, addressing concerns, and offering guidance on best practices in workplace safety.
- Assessed training effectiveness by monitoring employee performance and conducting follow-up evaluations, adjusting program content as needed for maximum impact.
Account Manager/Technician Trainer
Enviro-Master
05.2020 - 07.2022
- Maintaining and strengthening customer relations
- Providing maintenance and upkeep of customer services and products
- Involved with route planning and company growth
- Training new technicians with proper equipment care, usage, and best on the job techniques
- Helped with posting jobs to QuickBooks, collecting payments, making deposits, helping with payroll, company reimbursements and filing/ordering.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Streamlined internal processes for better efficiency in account management tasks.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Team Leader of Hospitality
Chick-Fil-A
06.2021 - 10.2021
- Responsible for a team of people working together to display Chick-Fil-a's core values
- Would provide training to team members, leadership, and accountability
- Maintained the flow of the team and equipment in an efficient manner
- Run and assist with breaks, positioning of crew, closing the restaurant, and facility management at night
- Provide excellent customer service to Chick-Fil-a guests and solve any issues that might arise.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Management Trainee Program
Enterprise Rent-A-Car
02.2021 - 05.2021
- Greeting customers and providing world class customer service
- Preparing rental cars, setting up reservations, handling insurance claims, and delivering rentals/driving clients
- Manage rental accounts, remind customers of rental terms and agreements
- Write and re-write contracts, handle angry customers and complaints
- Responsible for keeping corporate accounts happy and checking with them monthly
- Navigate multiple information systems, collect payments/fix payment issues.
- Improved management skills by participating in rigorous training programs and workshops.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
Sales Consultant
Best Buy
08.2017 - 08.2018
- Keep sales area clean, assist with store displays
- Participate in product knowledge training, Achieve personal and store sales goals
- Provide help and assistance in multiple areas around the store by delivering great customer service as a one stop specialist.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
Education
Bachelor of Business Administration - Entrepreneurship
Wichita State University
Wichita, KS01.2021
Associates of Science and General Sciences -
Johnson County Community College
Overland Park, KS01.2018
High School Diploma -
Maranatha Christian Academy
Shawnee, KS01.2016
Skills
- Regulatory Compliance
- Training Program Implementation
- Strategic Selling
- Team Training
- Customer Service
- Business Development
- Quality Assurance
- Complaint Resolution
- Leadership Development
- Process and Procedure Implementation
Timeline
Safety-Trainer
FedEx
08.2022 - Current
Team Leader of Hospitality
Chick-Fil-A
06.2021 - 10.2021
Management Trainee Program
Enterprise Rent-A-Car
02.2021 - 05.2021
Account Manager/Technician Trainer
Enviro-Master
05.2020 - 07.2022
Sales Consultant
Best Buy
08.2017 - 08.2018
Bachelor of Business Administration - Entrepreneurship
Wichita State University
Associates of Science and General Sciences -
Johnson County Community College
High School Diploma -
Maranatha Christian Academy