Andrew Maisch
Wylie,TX
Summary
Motivated and detail-oriented individual seeking an IT Help Desk position to leverage my technical skills and provide exceptional support to end-users, ensuring efficient IT operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Warehouse Specialist
Time Matters Entertainment
2023.02 - 2023.05
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Used computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Labeled and accurately shipped customer orders to meet timetables and minimize errors.
Sales Associate
Verizon
2022.03 - 2023.01
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved perfect attendance and on-time record.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Audio Engineer
Elevation Studio LLC
2021.02 - 2022.01
- Mixed and mastered vocal arrangements and music compositions, and optimized songs and albums.
- Prepared for recording sessions by selecting and setting up microphones and instruments
- Used ProTools and FL Studio to mix and edit tracks.
Sales Associate
Lowe's Home Improvement
2020.03 - 2021.02
- Used upselling techniques and offered product and service consultations
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
- Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths
- Established personal connections with customers, exceeding customer service expectations
Inventory Specialist
Best Buy
2016.06 - 2018.05
- Maintained productivity and accuracy while continuously lifting and unpacking over 500 packages every week.
- Helped customer service with locating products throughout the store and also wrapping and loading products into customer's vehicles.
- Double-checked the accuracy of the product load and transported it safely throughout the warehouse
- Used a computer system, and hand-held inventory control device to scan products that were purchased online.
- Provided customer service and was involved in training new team members
Education
High School Diploma -
Wylie High School
Wylie, TX04.2018
Skills
- Operating Systems: Windows, macOS
- Hardware Troubleshooting: Diagnosing and resolving hardware issues
- Software Troubleshooting: Identifying and resolving software-related problems
- Microsoft Office Suite: Word, Excel, Outlook, PowerPoint
- Customer Service: Strong communication and interpersonal skills
Certification
- CompTIA A+ Certification
- ProTools Certification
- In the works of achieving: CompTIA Security+ & CompTIA Network+
Timeline
Warehouse Specialist
Time Matters Entertainment
2023.02 - 2023.05
Sales Associate
Verizon
2022.03 - 2023.01
Audio Engineer
Elevation Studio LLC
2021.02 - 2022.01
Sales Associate
Lowe's Home Improvement
2020.03 - 2021.02
Inventory Specialist
Best Buy
2016.06 - 2018.05
High School Diploma -
Wylie High School