Andrew Malcome
Fairfax,Virginia
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
College Residential Assistant (RA)
George Mason University Housing Department
Glen Allen, Virginia
08.2024 - Current
- Promoted and sustained organic leadership by maintaining positive peer-leader relationships and supporting goals of each resident.
- Improved facility cleanliness by organizing and supervising regular maintenance tasks.
- Supervised group therapy sessions, maintaining compliance with therapeutic goals.
- Enhanced resident satisfaction by addressing concerns and resolving issues timely.
- Directed resident setback incident reports to appropriate treatment team personnel for remediation.
Customer Service Representative Team Lead
Wawa Gas Station
Glen Allen, VA
02.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Cashier
- Inventory Stocker
- Food and Beverage Associate
Team Lead Car Wash Attendant
Flagstop Car Wash
Glen Allen, VA
04.2023 - 08.2023
- Instruct vehicles into car wash tunnel
- Make monthly membership sales to customers to help company with sales and customer retention
- Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Established clear performance metrics which helped in tracking progress towards set targets effectively.
Customer Service Representative
Publix Grocery Store
Glen Allen, Virginia
1 2021 - 1 2022
- Managing and training fresh staff in proper skills, helping problem-solve customer and employee disagreements, and making sure tasks assigned are completed.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Glen Allen High School
Glen Allen, Virginia 09.2019 - 05.2023
Bachelor of Science - Finance And Accounting
George Mason University
Fairfax, Virginia 08.2023 - 05.2027
Skills
Easily Adaptable
Team Building
Customer Service
Teamwork
Team Management
Communication
Problem-solving
Project management
Customer Focus
Timeline
College Residential Assistant (RA)
George Mason University Housing Department
08.2024 - Current
Bachelor of Science - Finance And Accounting
George Mason University
08.2023 - 05.2027
Team Lead Car Wash Attendant
Flagstop Car Wash
04.2023 - 08.2023
Customer Service Representative Team Lead
Wawa Gas Station
02.2022 - Current
High School Diploma -
Glen Allen High School
09.2019 - 05.2023
Customer Service Representative
Publix Grocery Store
1 2021 - 1 2022
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