Andrew Malcome
Fairfax,Virginia
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
College Residential Assistant (RA)
George Mason University Housing Department
Glen Allen , Virginia
2024.08 - Current
- Promoted and sustained organic leadership by maintaining positive peer-leader relationships and supporting goals of each resident.
- Improved facility cleanliness by organizing and supervising regular maintenance tasks.
- Supervised group therapy sessions, maintaining compliance with therapeutic goals.
- Enhanced resident satisfaction by addressing concerns and resolving issues timely.
- Directed resident setback incident reports to appropriate treatment team personnel for remediation.
Customer Service Representative Team Lead
Wawa Gas Station
Glen Allen , VA
2022.02 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Cashier
- Inventory Stocker
- Food and Beverage Associate
Team Lead Car Wash Attendant
Flagstop Car Wash
Glen Allen , VA
2023.04 - 2023.08
- Instruct vehicles into car wash tunnel
- Make monthly membership sales to customers to help company with sales and customer retention
- Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Established clear performance metrics which helped in tracking progress towards set targets effectively.
Customer Service Representative
Publix Grocery Store
Glen Allen , Virginia
1 2021 - 1 2022
- Managing and training fresh staff in proper skills, helping problem-solve customer and employee disagreements, and making sure tasks assigned are completed.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Glen Allen High School
Glen Allen, Virginia 2019.09 - 2023.05
Bachelor of Science - Finance And Accounting
George Mason University
Fairfax, Virginia 2023.08 - 2027.05
Skills
Easily Adaptable
Team Building
Customer Service
Teamwork
Team Management
Communication
Problem-solving
Project management
Customer Focus
Timeline
College Residential Assistant (RA)
George Mason University Housing Department
2024.08 - Current
Bachelor of Science - Finance And Accounting
George Mason University
2023.08 - 2027.05
Team Lead Car Wash Attendant
Flagstop Car Wash
2023.04 - 2023.08
Customer Service Representative Team Lead
Wawa Gas Station
2022.02 - Current
High School Diploma -
Glen Allen High School
2019.09 - 2023.05
Customer Service Representative
Publix Grocery Store
1 2021 - 1 2022
Similar Profiles
Justin SaundersJustin Saunders
Manager on Duty at George Mason University, Department of RecreationManager on Duty at George Mason University, Department of Recreation
Jose VargasJose Vargas
Maintenance Technician II at George Mason UniversityMaintenance Technician II at George Mason University
TIJUANA BATTLETIJUANA BATTLE
Administration, Finance & Human Resources Manager at George Mason UniversityAdministration, Finance & Human Resources Manager at George Mason University