Andrew Mallard
Anderson,IN
Summary
Production management professional knowledgeable about allocating resources, optimizing production and increasing output with hands-on and dedicated approach. Articulate and professional problem-solver with good relationship-building abilities. Proficient in planning and implementing innovative production strategies.
Overview
13
13
years of professional experience
Work History
Cross Dock Team Lead
Carter Logistics LLC
11.2023 - Current
- Work closely with a small team to ship and receive freight throughout the day.
- Process inbound and outbound shipments by entering BOLs into ERP system.
- Load and unload freight using forklift.
- Communicate and manage team to ensure deadlines are met, and that quality and safety are ensured.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Streamlined dock operations by effectively scheduling and coordinating shipments.
- Reduced shipping errors with thorough documentation and verification of incoming and outgoing shipments.
- Collaborated with team members to maintain a clean and safe working environment, reducing workplace accidents.
- Ensured accurate shipment tracking by diligently updating and maintaining the database system.
- Coordinated with warehouse staff to ensure timely loading and unloading of merchandise, avoiding delays or complications.
- Directed forklift drivers on loads ready for pulling or shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Renewal Specialist
Unified Group Services
02.2023 - 11.2023
- Managed a portfolio of customer accounts, ensuring all renewals were completed accurately and on time.
- Worked with sensitive client information, trained in HIPAA compliance and security
- Maintained detailed records of all renewal activities, providing valuable data for future analysis and decision making.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Performed routine data entry or document management.
- Created documents with applicant information and verified data against database information.
Production Control & Logistics
MSSL Wiring Systems
04.2017 - 02.2023
- Analyzed, planned, and monitored scheduling of orders for multiple types of production to meet customer orders, demands, and delivery requirements
- Reviewed production planning to identify issues, and communicated to team members and support groups, as well as customers
- Assessed and adjusted priorities to align with inventory levels, production quantities, and other variables.
- Supervised production planning while using appropriate tools and analysis for smooth production output.
- Investigated planning issues, capacity constraints, component shortages, and analyzed root causes to form actionable solutions
- Strong familiarity with ERP workflow and Materials process and inventory system, including receiving, shipping, transfers, pack-out process, back-flushing process etc.
- Created work orders and planned distribution and scheduling in alignment with available resources.
- Monitored and supported production order progress through daily models.
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
- Maintained material and stock levels consistent with business requirements while meeting target objectives.
- Managed logistics operations to meet customer expectations and financial standards and policies.
- Monitored inventory for efficient parts flow between departments, and ensure continuous operation
- Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies.
- Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
- Implemented and oversaw programs to drive team goals and increase productivity.
- Established logistics policies for mode, carrier and supplier agreements that benefited overall business.
- Load and analyzed customer EDI/orders daily into JD Edwards ERP system
- Created scheduling reports in JD Edwards ERP system to efficiently and effectively move product and adhere to shipping commitments.
- Collaborated with materials purchasing specialist to meet production requirements and quality standards.
- Assessed manufacturing processes and recommended improvements to increase productivity.
- Directed manufacturing process and procedures to achieve goal of first run capability.
- Resolved issues quickly to maintain productivity goals.
- Managed continuous improvement initiatives to drive gains in quality, flow and output.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Sourced materials to keep up with production goals and meet customer demands.
- Implemented program changes to identify and quickly resolve root cause issues bottlenecking production levels.
- Calculated fluctuating production costs while managing changes to customer forecast and scheduling agreements.
- Negotiated order deliveries and shipment requirements with customers on daily basis to ensure orders and goals were being met
- Reviewed and optimized MPS/MRP driven changes on weekly basis
- Coordinated and scheduled carrier pickups for shipments to customers
- Released and scheduled shipments within daily short timeframe, multitasking and working under pressure
- Communicated and worked with multiple shipping teams, including some at other facilities on daily basis
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Planned schedules and workflows based on expected customer demands.
- Resolved concerns with products or services to help with retention and drive sales.
- Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Coordinated responses for key accounts, using business acumen and attention to detail to balance company and customer demands.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Answered voluminous calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
- Cross-trained and provided back up for customer service managers.
- Effective liaison between customers and internal departments.
- Investigated and resolved accounting, service and delivery concerns.
- Improved product knowledge on continuous basis to provide optimal service.
- Followed up with customers about resolved issues and completed orders and ongoing concerns to maintain high standards of customer service.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Shipping Team Lead
MSSL Wiring Systems
07.2011 - 04.2017
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Developed and implemented systems, processes, and metrics to improve processing times, inventory management and maintain accuracy
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Reviewed order data to verify transactions and shipping dates.
- Updated database with changes in carrier status.
- Investigated and adopted optimal shipping and strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Utilized forklift to load, unload, transport and store goods.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Sorted and delivered materials to different work areas and staff.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Processed required paperwork to expedite handling of shipped and received goods.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Handled day-to-day shipping, overseeing more than 500-700 packages per day.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Conducted research to address shipping errors and packaging mistakes.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Operated forklift, WAVe lift machine, and Walkie Stacker equipment to manage incoming orders, organize deliveries and transfer packages to other departments.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Drove productivity and process efficiency through analysis, discussion and teamwork.
- Maintained effective and on-schedule delivery of packages, identifying and selecting optimal shipping methods to meet targets.
- Compiled and maintained important records such as shipment costs, packing lists and tracking information data using JD Edwards ERP software.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
- Collaborated with manufacturing and supply chain management.
- Created and enforced detailed organization processes to increase quality and service standards.
- Integrated warehouse operations with existing and new business processes.
Education
No Degree -
Manchester University
North Manchester, INSkills
- Production Schedule Review
- Critical Thinking
- Production Problem Resolution
- Team Meetings
- Production Optimization
- Inventory Control Programs
- Raw Materials Examination
- Workforce Training
Additional Information
I am hoping to find a new career to support my growing family. Thank you for the opportunity!
References
Dan Carroll - Personal Mentor
765-810-1368
Craig Thomas - Coworker at MSSL and Unified
260-251-9205
Danielle Pryor - Former Supervisor at MSSL
260-729-1021
Timeline
Cross Dock Team Lead
Carter Logistics LLC
11.2023 - Current
Renewal Specialist
Unified Group Services
02.2023 - 11.2023
Production Control & Logistics
MSSL Wiring Systems
04.2017 - 02.2023
Shipping Team Lead
MSSL Wiring Systems
07.2011 - 04.2017
No Degree -
Manchester University
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