ANDREW MALONE

• Greeted and screened patients and visitors, providing accurate information and instructions in a fast-paced hospital environment.
• Maintained a professional and positive attitude while assisting customers and peers with various tasks.
• Collaborated with healthcare professionals to ensure a seamless experience for patients and visitors.
• Adapted quickly to changing priorities and handled multiple responsibilities efficiently.

• Resolve complex client issues on medical claims and benefit discrepancies, enhancing customer satisfaction
• Analyze data to reduce response times by 20%, improving operational efficiency
• Interpret policy provisions and limitations to provide accurate information to clients
• Collaborate with cross-functional teams to streamline operations, reducing wait times by 10%
• Manage business-to-client relationships, utilizing CRM skills to improve communication and satisfaction
• Implemented new data analysis techniques, reducing response times by 20% and boosting overall efficiency

• Enhance customer experience with empathetic, accurate service, driving satisfaction and loyalty
• Lead team meetings to discuss shift assignments and goals, fostering collaboration and clear communication
• Ensure financial accuracy through meticulous bookkeeping, travel, and expense reporting, maintaining compliance
• Streamline operations to boost productivity and teamwork, achieving measurable results
• Monitor inventory levels and ensure timely restocking, maintaining optimal store functionality

• Greeted and directed passengers to seats, ensuring a smooth onboarding process
• Completed 6.5 weeks of intensive training for In-Flight Safety & Service certification
• Provided clear updates and guidelines to passengers and crew, enhancing communication
• Documented irregularities and emergencies using specialized iPhone applications
• Built rapport with passengers, achieving 500+ points from customer reviews in three months
• Assisted diverse passengers with special needs, resolved conflicts, and created a welcoming atmosphere, enhancing overall travel experience
• Collaborated with crew to optimize service efficiency, reduce turnaround times, and boost customer satisfaction ratings

• Served as an associate resource, overseeing the department and ensuring that associates are adequate trained and compliant with Standard Operating Procedures (SOP)
• Oversaw daily operations, such as the distribution of labor, convening meetings, designating tasks, and liaising with internal and external stakeholders
• Examined and fixed inconsistencies uncovered while performing internal audits of the stock

• Greeted guests warmly, managed complaints, and coordinated housekeeping and maintenance requests swiftly
• Assisted guests with reservations, check-ins, and luggage, ensuring a smooth and welcoming experience
• Provided detailed information on local attractions, dining, and entertainment, enhancing guest satisfaction
• Handled guest communications via phone and email, addressing concerns promptly and effectively
• Ran errands and ensured all guest needs were met, contributing to high guest satisfaction ratings
• Managed exact cash drawer count daily

• Managed comprehensive database, ensuring prompt responses and accurate message relay for over 1,000 students and staff
• Oversaw detailed records, ensuring data accuracy and accessibility, leading to improved administrative efficiency
• Cultivated strong relationships with office staff and customers, enhancing communication and cooperation
• Implemented data management protocols, ensuring 100% accuracy and availability of records
• Led monthly meetings with leadership to discuss and monitor daily operations, creating agendas and facilitating discussions

• Welcomed visitors, provided accurate information, enhancing guest satisfaction and experience
• Registered guests for events, boosting engagement and participation
• Collected and analyzed tourist data, improving marketing strategies and outreach
• Reported and corrected marketing materials, ensuring accurate guest communications
• Delivered marketing materials to local hotels, restaurants, and attractions, gaining 20% more customers

• OUTSTANDING Customer Service priority
• Become familiar with our stores' services, store layout and products
• Commitment to building customer relationships
• Demonstrate knowledge of store products and services and use this knowledge to build relationships
• Floor coverage flexibility & dependability with schedules including some nights and weekends

• Greeted and assisted visitors, enhancing their experience at a renowned NYC landmark
• Collaborated with security to ensure safety, addressing potential threats and maintaining protocols
• Screened tenants and visitors upon arrival, ensuring compliance with security measures
• Managed daily operations at the Visitor Reception Desk, coordinating appointments and security details
• Generated detailed reports to support tenant projects, aiding the Director of Security