Andrew Mancuso

Customer Service Associate

Walgreens

Shorewood , IL

05.2013 - Current

Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Collected payments and provided accurate change.
Built and maintained productive relationships with employees.
Counted and balanced cashier drawers.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Adhered to social distancing protocols and wore mask or face shield.
Scanned items and checked pricing on cash register for accuracy.
Processed customer payments quickly and returned exact change and receipts.
Conducted price checks for special orders or discounts as requested by customers.
Discounted purchases by scanning and redeeming coupons.
Performed other duties as assigned by management.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions, and offered product advice.
Verified customer age requirement for alcohol or tobacco purchases.
Greeted customers promptly and responded to questions.
Answered customers' questions and provided information on store procedures or policies.
Worked closely with front-end staff to assist customers.
Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Trained new team members in cash register operation, stock procedures, and customer services.
Welcomed customers, offering assistance to help find store items.
Stocked shelves with merchandise when needed.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Offered customers carry-out service at completion of transaction.
Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Greeted customers and answered any questions they had about the store's products and services.
Maintained work area and kept cash drawer organized.
Followed company security procedures for handling large sums of money.
Answered customer questions and provided store information.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Balanced daily transactions on a computerized point-of-sale system.
Performed daily maintenance and cleaning of photo processing equipment.
Received and processed face-to-face and online orders for photo prints and specialty items.
Maintained accurate records of all film processing activities.
Assisted customers with design projects for completion in photo lab.
Prepared and filed financial statements such as balance sheets and income statements.
Exceeded metrics for image, coverage and studio throughput by performing quality assurance and contact resolution.
Greeted and assisted customers, suggested and promoted products and services and processed and packaged photo orders.
Loaded circuit boards, racks or rolls of film and printing paper into processing or printing machines.
Updated existing documentation related to workflow processes within the lab.
Printed and packaged requests, contacted customers regarding order availability and personally completed transactions with customers.
Loaded digital images onto computers directly from cameras or from flash memory cards or USB devices.
Identified areas within photo lab that could be improved and implemented new processes that resulted in greater overall productivity.
Set or adjusted machine controls according to specifications, type of operation or material requirements.
Analyzed customer feedback to determine areas where improvements could be made in terms of product quality.
Operated a variety of photography equipment, including cameras, scanners, printers and lighting systems.
Managed incoming orders for prints by determining turnaround times based on customer deadlines.
Reprinted originals for enlargement or in sections to be pieced together.
Operated scanners or related computer equipment to digitize negatives, photographic prints or other images.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Assisted with customer requests and answered questions to improve satisfaction.
Operated equipment and machinery according to safety guidelines.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Managed household errands and other essential duties.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Recognized by management for providing exceptional customer service.
Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
Preserved safe work environment by maintaining clean workstations and pallet area.
Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
Maintained a clean work area by sweeping, mopping, dusting shelves.
Received and tracked incoming inventory shipments.
Packed boxes and stock using organizational guidelines.
Placed bracing, straps and other protective devices onto items in transit to prevent damage.
Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
Counted number of boxes or units in loading docks to confirm proper completion of work orders.
Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Organized warehouse space for efficient storage of products.
Staged and sorted multiple types of products for loading.
Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
Assisted in packaging and labeling of products for shipment.
Used scanners to track parcel information, condition or receipt.
Processed returns of defective merchandise as required.
Packaged items carefully using protective materials like bubble wrap or foam sheets.
Operated scanners, computers, and other equipment to track orders.
Monitored temperature and humidity levels in warehouse.
Followed established guidelines for picking orders accurately.
Loaded trucks with outgoing orders according to shipping manifests provided by customers.
Received and counted stock items, recording data manually or on computer for inventory purposes.
Maintained accurate inventory levels through regular stock checks.
Kept work areas clean, neat and organized for optimal productivity and worker safety.
Updated product labels to reflect accurate pricing.
Followed safety procedures when handling hazardous material or dangerous goods.
Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
Read orders to obtain item numbers and located merchandise in bins or on shelves.
Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
Packed boxes for shipment using appropriate packing materials.
Stamped price tags on merchandise, referring to official price lists.
Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
Inspected stock for damage or defects and reported issues to management.
Faced products on shelves and displays to meet company policies.
Completed documentation related to receiving, stocking, returns and other activities accurately.
Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Maintained a neat, clean and orderly warehouse environment at all times.
Set up advertising signs on shelves and counters to attract customers and promote sales.
Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Stocked shelves with new merchandise and checked for outdated or damaged items.
Stored and organized items in tool or supply rooms, allowing for easy retrieval.
Lifted materials of varied weights on regular basis.
Maintained accurate inventory records through manual systems and and or computerized databases.
Stocked shelves with newly arrived products.
Replenished items to maintain stock availability.
Demonstrated great teamwork skills with staff members involved in production and transport.
Packaged items with appropriate materials to prevent damage during shipping.
Stocked shelves, racks, and bins with new or transferred merchandise.
Organized storage areas for efficient use of space.
Resolved or assisted in handling routine customer concerns within established guidelines.
Placed products on conveyors for final wrapping and shipment.
Removed outdated products from shelves in accordance with company policy.
Packed and unpacked items, checking breakables before stocking on shelves.
Updated products with new pricing or temporary promotion signs to increase sales.
Greeted customers and retrieved requested products to drive satisfaction.
Assisted customers by locating items and loading heavy purchases in vehicles.
Tracked outgoing orders to provide shipping status to customers.
Stocked shelves with merchandise to ensure availability of products for customers.
Read orders to verify attributes and quantities of merchandise.
Ensured that all products were labeled properly before stocking the shelves.
Provided customer service by answering questions about product location, price and availability.
Participated in physical inventories of stock on hand periodically.
Assisted with store displays and window dressing as needed.
Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
Utilized various software and tools to streamline processes and optimize performance.
Worked effectively in team environments to make the workplace more productive.
Managed inventory and supplies to ensure materials were available when needed.
Updated and maintained databases with current information.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Identified needs of customers promptly and efficiently.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Monitored expiration dates of perishable items to ensure freshness.

Summary

Overview

Work History

Customer Service Associate

Service Clerk (Temporary)

Bookstore Cashier (Volunteer)

Secretary's Assistant (Volunteer)

Education

High School Diploma -

Some College (No Degree) - Nursing

Skills

Languages

Custom

Timeline

Customer Service Associate

Service Clerk (Temporary)

Bookstore Cashier (Volunteer)

Secretary's Assistant (Volunteer)

High School Diploma -

Some College (No Degree) - Nursing

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