Andrew Mangel
Webster,TX
Summary
Diligent Key Hourly Manager at Texas Roadhouse with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in employee training and effective communication, I excel in resolving issues and maintaining high standards. My strategic purchasing and task delegation have consistently supported store functionality and team performance.
Overview
15
15
years of professional experience
Work History
Key Hourly Manager
Texas Roadhouse
Friendswood, TX
06.2021 - Current
- Maintained high standards of food quality and safety during kitchen shift activities.
- Directed kitchen staff to ensure operational efficiency and adherence to health regulations.
- Placed work orders for damaged equipment when in-house repairs were unfeasible.
- Assisted in supply procurement through strategic purchasing and pickups, supporting store functionality.
- Provided feedback on employee performance based on observed results during training sessions.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Performed administrative tasks such as filing documents, updating records, creating purchase orders.
- Developed relationships with potential clients through cold calling techniques and networking events.
- Assisted customers in finding the right product for their needs.
- Adhered to all safety regulations when handling hazardous materials or operating equipment.
- Maintained cleanliness of the store at all times.
- Greeted and welcomed customers into the store.
- Received incoming shipments and checked them against invoices for accuracy.
- Resolved customer complaints by investigating issues; developed solutions; prepared reports; making recommendations to management.
- Processed cash payments using POS system.
- Answered customer questions about products, prices, availability, product uses, and credit terms.
Overnight Support Manager
H.E. Butt Grocery Company
Rosenberg, TX
04.2019 - 11.2019
- Coordinated truck check-ins to enhance unloading efficiency.
- Managed damaged goods, marking items for resale.
- Maintained safety standards by locking doors at the end of day operation.
Assistant Manager/Bartender
Brinker Internationl, Chili's Grill & Bar
Lubbock, TX
09.2012 - 03.2019
- Oversaw bar inventory, ensuring accurate stock levels and timely replenishment.
- Maintained cleanliness of bar equipment consistently to ensure optimal functionality and hygiene.
- Enhanced guest relations by ensuring exceptional service and personalized experiences.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented quality control measures to uphold company standards.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained new employees to meet job requirements.
Manual Laborer
Corporate Concrete Inc.
Richmond, TX
05.2010 - 08.2011
- Operated truck and trailer to transport and unload supplies.
- Removed defective concrete pours to maintain structural integrity.
- Remedied poor concrete pours to uphold construction excellence.
Education
High School Diploma -
Lamar Consolidated High School
Rosenberg, TX05-2011
Skills
- Customer service
- Employee training
- Effective communication
- Administrative tasks
- Task delegation
- Work prioritization
Timeline
Key Hourly Manager
Texas Roadhouse
06.2021 - Current
Overnight Support Manager
H.E. Butt Grocery Company
04.2019 - 11.2019
Assistant Manager/Bartender
Brinker Internationl, Chili's Grill & Bar
09.2012 - 03.2019
Manual Laborer
Corporate Concrete Inc.
05.2010 - 08.2011
High School Diploma -
Lamar Consolidated High School
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