Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Manning

St. Louis,MO

Summary

Dedicated professional with demonstrated strengths in customer service and time management. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

20
20
years of professional experience

Work History

Service Advisor

Caliber Collision
01.2025 - Current
  • Managing between 15-30 in process jobs and delivering $200,000 + in sales a month.
  • Provided exceptional customer service to enhance client satisfaction and retention.
  • Assisted customers in understanding product features and services.
  • Coordinated service appointments, managing schedules for optimal efficiency and productivity.
  • Resolved customer inquiries and complaints promptly, ensuring positive service experiences.
  • Maintained detailed records of customer interactions and transactions for accurate tracking.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving.
  • Ordering parts for the repairs ensuring parts are correct for the parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Investigated and resolved accounting, service and delivery concerns.
  • Created and maintained detailed database to develop promotional sales.
  • Identified and resolved discrepancies and errors in customer accounts.

System Designer/Sales

The Sound Room
10.2021 - 06.2024
  • Specialized in Design and implementation of technology systems within residential spaces
  • Home automation
  • Audiovisual systems
  • Lighting control
  • Home theaters
  • Demonstrated excellent communication skills while interacting with clients about their project needs.
  • High level of expertise and competence in designing and integrating technology solutions for smart homes.

Service Writer

Schaefer auto body
10.2022 - 11.2023
  • Oversaw maintenance scheduling for customer vehicles by collaborating with mechanics and management.
  • Handled customer complaints professionally and worked towards satisfactory resolutions.
  • Developed estimates, created repair orders and maintained customer records in CCC/Mitchell.
  • Satisfied customers by addressing service problems head-on, looping in mechanics and management to research and handle complex concerns.
  • Processed transactions, including payments and invoicing for services rendered.
  • Ordered necessary parts from suppliers or manufacturers when not in stock.

Core Quality Inspector/Receiving inspection

The Boeing Company
05.2013 - 02.2021
  • Work in assigned manufacturing production department to learn and perform a variety of assembly operations, inspection duties, composite manufacturing, and fastener installation inspections, while working from electronic models, manufacturing specifications, procedures, and instructions
  • Evaluate, accept or reject tasks being performed
  • Perform receiving inspections on incoming raw composite materials
  • Create surveillance and preformed to document process and part failure or success and Issue Certifications to shop personnel
  • Manufactured and assembly of MQ-25 prototype 777X commercial aircraft Composite manufacturing
  • Entered quality control data into appropriate systems.
  • Wrote non-conformance reports detailing product defects and quantity of rejected items.
  • Ensured that all safety protocols were followed during inspection activities to prevent accidents or injuries.
  • Verified adherence to labeling specifications.
  • Provided timely feedback to manufacturing if non-conforming product was identified.
  • Conducted incoming inspections of raw materials to ensure compliance with specifications before use in production processes.
  • Reviewed technical documents, such as blueprints and specifications, to determine inspection criteria.
  • Collaborated with production teams to identify root causes of defects and implement corrective actions.
  • Reviewed incoming products and materials as part of final acceptance process.
  • Defined and documented acceptance, rejection and rework requirements.
  • Maintained records of all inspections, tests, and related documentation for traceability purposes.
  • Inspected finished products for defects and adherence to quality standards.

Structural Mechanic

United states air force National guard
05.2008 - 01.2014
  • Performed inspections on aircraft including removal, repair and replacement of panels
  • Maintained structural integrity of airframe through corrosion prevention/identification such as priming and painting surfaces Performed maintenance, diagnostics, Paint and repair, metal structure, fiberglass, and advanced composites on the B-2 Bomber.
  • Created custom tooling when required for unique repair situations.
  • Upheld strict adherence to safety guidelines at all times while working on aircraft structures.
  • Assembled structural components using rivets, bolts, and various fastening methods.
  • Fabricated replacement parts from sheet metal, composites, and other materials.

Food prep and cook

SHAMROCKS IRISH RESTURANT
06.2012 - 06.2013
  • Followed established cooking techniques to prepare standard menu options.
  • Stored food in designated containers and rotated inventory to maximize freshness.
  • Prepared standardized meals to meet nutrition and portion specifications.
  • Cleaned and maintained kitchen equipment to comply with sanitation regulations.

Assembly Line Worker

True Manufacturing
05.2012 - 01.2013
  • Boxed, padded and labeled finished work for easy and secure transportation.
  • Learned new processes for assembly and equipment operations to support overall factory success.
  • Prepared parts and sub-assemblies for further processing.
  • Followed manufacturing instructions and customer specifications to build compliant products.
  • Used various machines, measuring devices, and hand tools to accomplish assembly tasks.

Grounds men

SHADE TREE
01.2009 - 01.2010
  • Assisted tree climbers with removal of large branches and limbs.
  • Provided support during emergency storm response situations as needed.
  • Lifted heavy logs and debris for disposal or processing.
  • Rigged ropes and pulleys to assist with tree removal operations.
  • Maintained tools and equipment to ensure proper functioning and safety.
  • Utilized personal protective equipment PPE at all times during work activities to prevent injury or harm.
  • Directed traffic around work zones to ensure public safety.
  • Operated chainsaws, chippers, stump grinders, and other equipment safely.
  • Cleared brush from beneath power lines or along highways as part of routine maintenance projects.

Cook

JACK IN THE BOX
01.2006 - 01.2008
  • Prioritized food orders to synchronize delivery and reduce wait times.
  • Followed established cooking techniques to prepare standard menu options.

Education

Aviation

United States Airforce

Some College (No Degree) - Speech And Media Communication; Computer Typing And Microsoft Document Understanding:

Webster University
St. Louis, MO

Some College (No Degree) - Business management

ST. LOUIS UNIVERSITY
St. Louis, MO

FORT ZUMMWALT SOUTH HIGH
City Of Saint Peters, MO
06.2008

Skills

  • Technical Skills
  • Proficient in quality assurance practices from aviation manufacturing experience at Boeing
  • Experienced in design and integrating technology solutions for residential spaces from working at an AV company
  • Communication Skills
  • Effectively communicated with team members and superiors in the fast-paced environments
  • Problem Solving skills
  • Attention to Detail
  • Sales

Timeline

Service Advisor

Caliber Collision
01.2025 - Current

Service Writer

Schaefer auto body
10.2022 - 11.2023

System Designer/Sales

The Sound Room
10.2021 - 06.2024

Core Quality Inspector/Receiving inspection

The Boeing Company
05.2013 - 02.2021

Food prep and cook

SHAMROCKS IRISH RESTURANT
06.2012 - 06.2013

Assembly Line Worker

True Manufacturing
05.2012 - 01.2013

Grounds men

SHADE TREE
01.2009 - 01.2010

Structural Mechanic

United states air force National guard
05.2008 - 01.2014

Cook

JACK IN THE BOX
01.2006 - 01.2008

Aviation

United States Airforce

Some College (No Degree) - Speech And Media Communication; Computer Typing And Microsoft Document Understanding:

Webster University

Some College (No Degree) - Business management

ST. LOUIS UNIVERSITY

FORT ZUMMWALT SOUTH HIGH

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