Andrew Manross

• Frequently diagnosed mechanical problems and determined how to correct issues
• Established and monitored maintenance protocols to deliver reliable service
• Interpreted blueprints and technical drawings to analyze upcoming projects
• Specified optimal systems for use in Manufacturing installations
• Responded to maintenance requests to repair equipment malfunctions
• Coordinated installation of systems, machinery, and components
• Completed root cause analysis, logged faults, and prepared system reports
• Frequently diagnosed mechanical problems and determined how to correct issues
• Calculated energy savings to promote environmental sustainability and energy conservation to meet aggressive project LEED requirements
• Interpreted blueprints and technical drawings to analyze upcoming projects
• Calibrated machines to maintain required productivity levels and adherence to quality standards
• Inspected finished products for quality and adherence to customer specifications
• Trained and supervised production staff in theuse of equipment and machinery
• Installed and maintained manufacturing equipment according to manufacturer specifications

- Facilitated the handling and organization of fresh food items, ensuring their prompt placement on store shelves.
- Maintained a hygienic work environment through diligent cleaning using appropriate chemical cleaners.
- Operated specialized cleaning machinery to effectively sanitize and maintain the cleanliness of the facility's floors.
- Proficiently operated electrical power jack equipment to facilitate efficient product movement and organization.
- Played an integral role in unloading merchandise from delivery trucks, contributing to the store's inventory management.
- Engaged in effective communication with customers, offering assistance and addressing inquiries.
- Exemplified exceptional customer service by greeting patrons warmly and proactively providing assistance, contributing to enhanced customer satisfaction.
- Demonstrated adept customer relationship management by fostering positive interactions and promptly resolving issues, leading to improved customer service success rates.

• Operated specialized equipment such as digital multimeter, ServiceDesk Plus to test electronics and computer control systems
• Managed system-wide operating system and software deployments as well as related software upgrade problems on Semtex Cloud and Windows Server 2019
• Established, repaired, and optimized networks by installing wiring, cabling, and devices
• Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel
• Performed installation, maintenance, and repair for complex internal computer hardware and various software applications.
• Coordinated with theparts department to determine availability of necessary components
• Corrected faults and maximized performance by rebuilding systems and individual components
• Retained accurate records of purchases, titles and sales
• Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies

• Adhered to company policies and scripts to consistently achieve call-time and quality standards
• File the medical claims from hospitals and send the medical bills to customers
• Responded to customer calls and emails to answer questions about products and services
• Make sure the customers are spiteful about the service
• Compiled status and performance reports for team leaders to address company strengths and weaknesses
• Processed debit and credit card and electronic check payments
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards
• Engaged in learning and development opportunities to promote continued performance improvement
• Approved and terminated customer contracts upon request
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues
• Attended telephone skills and program information training sessions to boost aptitude.
• Skilled at working independently and collaboratively in a team environment
• Proven ability to learn quickly and adapt to new situations
• Proved successful working within tight deadlines and a fast-paced environment
• Used critical thinking to break down problems, evaluate solutions and make decisions