Andrew Mansell
Florence,AL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Service Advisor
Shoals Outdoor Sports
Florence, AL
06.2023 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Resolved customer complaints in an efficient and courteous manner.
Parts Advisor
Shoals Outdoor Sports
Florence, AL
11.2016 - 06.2023
- Maintained accurate records of all parts orders, returns, and exchanges.
- Handled all receiving and shipping for parts.
- Processed payments from customers for purchased parts.
- Inspected returned parts to determine if they were eligible for exchange or refund.
- Performed cycle counts of inventory items as needed.
- Organized warehouse space to ensure efficient storage of new and existing items.
- Retrieved parts from shelves and bins according to order requests.
- Communicated effectively with vendors regarding special orders, returns, and discounts.
- Checked in ordered parts systematically upon arrival.
Education
High School Diploma -
Muscle Shoals High School
Muscle Shoals, AL05-2016
Skills
- Computer Skills
- Customer Service
- Price Quoting
- Team Collaboration
- Attention to Detail
- Handling Customer Complaints
- Strong Work Ethic
- Multitasking and Organization
- Complaint resolution
- Listening Skills
- Product Knowledge
- Understanding Customer Needs
- Product and service knowledge
Timeline
Service Advisor
Shoals Outdoor Sports
06.2023 - Current
Parts Advisor
Shoals Outdoor Sports
11.2016 - 06.2023
High School Diploma -
Muscle Shoals High School
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