Andrew Manzo
Reno,NV
Summary
Experienced professional with a strong background in customer service, inventory management, and team collaboration. Known for exceptional problem-solving skills and a proactive approach to ensuring accuracy and efficiency. Effective communicator with a passion for providing personalized solutions to meet customer needs. Eager to apply expertise and dedication to excel in an optician position, contributing to the success of the eyecare team.
Overview
7
7
years of professional experience
Work History
Virtual Receptionist
Front Office Staff
01.2022 - Current
- Managed virtual reception duties, including answering calls, scheduling appointments, and responding to inquiries via email and chat
- Maintained accurate records of client interactions and appointment details using digital systems
- Demonstrated strong communication skills in addressing customer needs and providing assistance remotely
- Collaborated with team members to ensure seamless operations and exceptional customer service
Inventory Specialist
Kanna
10.2020 - 01.2022
- Conducted regular inventory counts and reconciled discrepancies between physical and digital records
- Coordinated cycle counts to ensure accuracy and prevent stockouts
- Developed and updated inventory documentation, discrepancy reports and cycle-count records
- Updated inventory documentation and prepared items for storage, sales, and shipment
- Collaborated with team members to organize displays and address inventory-related inquiries
- Monitored surveillance footage to detect and prevent discrepancies
Retail Store Associate / Inventory Specialist
Silver State Relief
02.2017 - 10.2020
- Managed inventory using METRC and BioTrack systems, ensuring compliance with regulations
- Assisted customers with product selection and provided information on various products
- Maintained records of medical patients and verified proper documentation and identification
- Handled incoming and outgoing products, including loading and unloading deliveries
- Conducted cycle counts and maintained accurate stock levels to support sales operations
Education
Computer Science
Truckee Meadows Community College
Reno, NVHigh School Diploma -
Central High School East
Fresno, CA05.2013
Skills
- Inventory management
- Customer Service Oriented
- Creative problem solving
- Organization
- Strong Analytical skills
- Great teamwork and collaboration
- Clear and concise communication
- Meticulous attention to detail
- CRM Software Familiarity
- Data Entry Proficiency
Timeline
Virtual Receptionist
Front Office Staff
01.2022 - Current
Inventory Specialist
Kanna
10.2020 - 01.2022
Retail Store Associate / Inventory Specialist
Silver State Relief
02.2017 - 10.2020
Computer Science
Truckee Meadows Community College
High School Diploma -
Central High School East
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