Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Markert

San Antonio,NM

Summary

Proven Customer Service Representative at Raks, adept in conflict resolution and critical thinking, significantly enhancing customer loyalty and satisfaction. Excelled in team development and maintenance supervision at Forget Me Not Veterans Park, streamlining processes for improved efficiency. Demonstrates exceptional problem-solving and relationship-building skills, contributing to positive outcomes and sales growth.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in any position im intrusted in.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Raks
04.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Participated in training programs to enhance product knowledge and customer service skills.

Maintenance Supervisor

Forget Me Not Veterans Park
04.2022 - 03.2023
  • Coordinated preventative maintenance schedules, verifying equipment safety and function.
  • Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
  • Supervised [Number] employees and scheduled shifts.
  • Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
  • Reduced downtime by quickly diagnosing and repairing issues with machinery, electrical systems, and facility infrastructure.

Education

GED -

Blue Mountain Community College
255 Capitol St Ne, Salem Or 97310
09-2013

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Scheduling
  • Product knowledge
  • Order processing
  • Team development
  • De-escalation techniques
  • Building rapport
  • Live chat support
  • Sales expertise
  • Assertiveness
  • Store maintenance

Timeline

Customer Service Representative

Raks
04.2023 - Current

Maintenance Supervisor

Forget Me Not Veterans Park
04.2022 - 03.2023

GED -

Blue Mountain Community College
Andrew Markert