Andrew Marquez
Long Island,NY
Summary
Experienced Operations Manager proficient in managing restaurant, cafe, and bar operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets.
Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Director of Operations position. Ready to help the team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
Concept Coffee
04.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed and initiated projects, managed costs, and monitored performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Facilitated workshops to collect project requirements and user feedback.
- Audited food and beverage inventory and cost control systems and processes to keep tabs on usage and prevent shrink.
- Coordinated employee schedules, payroll and new hire training.
- Developed waste-control policies to maintain profitable operations.
- Promoted company in local community through word-of-mouth, social media and special events.
- Integrated personnel to maximize efficiency and maintain low employee turnover rate.
- Collaborated with other departments to coordinate events and promotions.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Tracked food production levels, meal counts, and supply costs.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
Director of Operations
Kobrick's Coffee Co
10.2019 - 07.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
General Manager
Coppola Cafe
03.2019 - 12.2021
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Trained, coached and mentored staff to support smooth adoption of program.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Increased profit by streamlining operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Education
Associate of Science - Information Technology
Mapua Institute of Technology
Philippines03.2018
Skills
- Market Growth
- Team Leadership
- Goal Attainment
- Sales
- Management Training
- Project Planning
- Employee Motivation
- Revenue Generation
- Business Administration
- Schedule Oversight
- Cost Containment
- Quality Assurance and Control
- Planning and Implementation
- Management
- Business Intelligence
- Leadership
Certification
- Food Health Certificate License - Department of Health
Timeline
Operations Manager
Concept Coffee
04.2022 - Current
Director of Operations
Kobrick's Coffee Co
10.2019 - 07.2023
General Manager
Coppola Cafe
03.2019 - 12.2021
Associate of Science - Information Technology
Mapua Institute of Technology
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