ANDREW MARRUJO
MODESTO ,CA
Summary
Proven leader in service management and operational efficiency, I significantly enhanced customer satisfaction and team productivity at TCI Transportation. Expert in inventory management and a master of conflict resolution, my strategies fostered a 40% increase in repeat business through exceptional service and rapport building. Skilled in project management and employee development, I drive results and exceed goals. Highly motivated Service Manager with 7 years of Diesel experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
Work History
Service Manager
TCI Transportation
07.2017 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Negotiated with vendors to secure best prices for parts and supplies.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Coordinated with sales team to develop service packages that aligned with customer needs, driving additional revenue.
- Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
- Improved operational efficiency by redesigning service area layout for better workflow and customer experience.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
- Reduced operational costs by negotiating better terms with suppliers and optimizing resource allocation.
- Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.
- Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
Warehouse Supervisor
WinCo Foods
09.2006 - 07.2017
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Oversaw daily operations and shipping and handling processes.
- Managed team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Operated warehouse material handling equipment correctly to move loads.
- Kept detailed records of inventories and merchandise inventory transactions.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Maintained clean working environment by enforcing strict cleanliness standards throughout entire facility.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
- Enhanced employee productivity through effective training programs and performance evaluations.
- Supported production workers in meeting goals without compromising safety and compliance.
- Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
- Mentored junior staff members to develop their skills in warehousing operations, fostering supportive work environment for professional growth.
- Coordinated cross-departmental efforts to ensure seamless communication between sales, procurement, and logistics teams.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Reduced order processing times by streamlining picking, packing, and shipping processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Handled day-to-day shipping and receiving overseeing more than 1000 packages per day.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Trained new team members on proper and safe use of tools and equipment.
- Assigned tasks to team members to complete within designated time frames.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Determined staffing needs, developing schedules to staff all shifts.
- Developed and implemented strategies to improve team productivity and efficiency.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Met or exceeded production goals and objectives by following strict procedures.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Monitored production levels and implemented measures to increase output.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Developed standard operating procedures for team to follow and maintained records of activities.
Education
Some College (No Degree) - Business Administration And Management
Stanislaus State
Turlock 06.2003 - 05.2004
Associate of Arts - Business Administration And Management
Modesto Junior College
Modesto, CA06.2003
High School Diploma -
Fred C Beyer High School
Modesto, CA06.2000
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Critical Thinking
- Reliable and Responsible
- Employee Training and Development
- Customer Service Management
- Time Management
- Conflict Resolution
- Goal-Oriented
- Workflow Management
- Trustworthy and Honest
- Employee Relations
- Team Collaboration and Leadership
- Workplace Safety
- Documentation And Reporting
- Crew Leadership
- Office Administration
- Employee Supervision
- Outgoing and Energetic
- Operational Efficiency
- Service Scheduling
- Work Planning and Prioritization
- Staff Motivation
- New Employee Hiring
- Staff Management
- Goal Setting
- Service Documentation
- Inventory Management
- Estimating and Quoting
- Risk Management
- Service and Parts Teams Management
- Project Management
- Coaching and Mentoring
- Relationship Building
- Preventive Maintenance
- Shift Scheduling
- Service Order Flow
Timeline
Service Manager
TCI Transportation
07.2017 - Current
Warehouse Supervisor
WinCo Foods
09.2006 - 07.2017
Some College (No Degree) - Business Administration And Management
Stanislaus State
06.2003 - 05.2004
Associate of Arts - Business Administration And Management
Modesto Junior College
High School Diploma -
Fred C Beyer High School