Andrew Martinez
Fort Worth,TX
Summary
Highly driven General Manager of 14 years, successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
23
23
years of professional experience
Work History
General Manager
Auto Plus Auto Parts
Arlington, TX
02.2008 - Current
- Knowledge of procurement processes in relation to an industrial maintenance function.
- Ability to schedule & prioritize work and resources.
- Experience supervising, managing and/or leading teams day-to-day operations.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Developed service and sales strategies to improve retention and revenue.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Retail Sales Manager
Auto Plus Auto Parts
Arlington, TX
02.2006 - 02.2008
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Increased store sales by cross-selling complementary items.
- Built talented and successful team that increased department sales.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Assistant Manager
Auto Plus Auto Parts
Arlington, TX
01.2005 - 02.2006
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Sales Associate
Auto Plus Auto Parts
Arlington, TX
08.2001 - 06.2005
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Received and displayed product shipments on store retail shelves upon delivery.
- Increased purchase amounts by cross-selling with similar products.
Skills
- Experience in direct supervision in a procurement role or maintenance function
- Strong computer skills with Microsoft office suite, CMMS/EAM, and/or possess the ability to learn new systems
- management experience in a union environment
- Familiarity of financial/cost principles and able to identify and implement cost saving initiatives
- Extensive verbal and digital communications experience including the creation of high-level presentations, policies, procedures, and/or technical writing
- Staff training and development
- Client relations
- Recruiting and hiring
- Sales team development
- Networking abilities
- Schedule management
- Advertising and marketing
- Customer experiences
- Training and coaching
- Safety assurance
- Leadership and team building
- Budgeting and cost control strategies
Languages
English
Professional
Spanish
Professional
Timeline
General Manager
Auto Plus Auto Parts
02.2008 - Current
Retail Sales Manager
Auto Plus Auto Parts
02.2006 - 02.2008
Assistant Manager
Auto Plus Auto Parts
01.2005 - 02.2006
Sales Associate
Auto Plus Auto Parts
08.2001 - 06.2005