Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Andrew Martinez

Tampa,FL

Summary

Motivated, Service-oriented, Dependable, quality-focused professional with 9 years experience in customer service . Bringing a strong work ethic and interpersonal skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager/Coffee Barista

Starbucks
04.2023 - Current
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Managed customer service inquiries and complaints in a timely manner.
  • Established processes for monitoring customer satisfaction levels.

Server

Whiskey Cake Kitchen & Bar
02.2022 - 04.2023
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.

Mobile Expert

T-Mobile
03.2021 - 02.2022
  • Increased monthly sales by recommending seasonal deals, rebates and limited time promotions
  • Upsold customers by recommending accessories and promotions to increase revenue
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in products
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.

Senior Deli Clerk (Supervisor)

Sprouts Farmers Market Inc
12.2020 - 02.2021
  • Integrated service and team management strategies to boost business productivity
  • Controlled inventory costs by carefully managing portion control and reducing waste
  • Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction
  • Developed and maintained courteous and e ective working relationships Achieved high customer satisfaction ratings with thorough training and e ective customer service policies.

Valet

Hard Rock Hotel & Casino
10.2018 - 01.2020
  • Established positive guest relationships through consistent delivery of excellent customer service
  • Parked and retrieved cars carefully to prevent damage and avoid delays
  • Welcomed arriving guests and explained car retrieval procedures
  • Maintained current listing of local and area attractions, special events and activities to give guests updated information
  • Assisted guests with loading and unloading luggage and delivered instructions to the front desk for check-in.

Server/Key Holder

Burger 21
10.2017 - 10.2018
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Greeted new customers, discussed specials and took drink orders
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages
  • Increased sales significantly by upselling higher-end products to customers
  • Cultivated warm relationships with regular customers.

Education

High School Diploma - Business/Psychology

Some College, Hernando State College, Wesley Chapel High School
Wesley Chapel, FL
05.2017

Skills

  • Strong work ethic
  • Attention to detail
  • Multitasking
  • Communication
  • Bilingual
  • Committed team player
  • Hospitality expertise
  • Employee Training and development
  • Team Leadership
  • Customer service
  • Effective customer upselling

Certification

Certified in Microsoft; Word, Power point. & Excel

Timeline

Assistant Manager/Coffee Barista

Starbucks
04.2023 - Current

Server

Whiskey Cake Kitchen & Bar
02.2022 - 04.2023

Mobile Expert

T-Mobile
03.2021 - 02.2022

Senior Deli Clerk (Supervisor)

Sprouts Farmers Market Inc
12.2020 - 02.2021

Valet

Hard Rock Hotel & Casino
10.2018 - 01.2020

Server/Key Holder

Burger 21
10.2017 - 10.2018

High School Diploma - Business/Psychology

Some College, Hernando State College, Wesley Chapel High School

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Andrew Martinez