Andrew Martinez
Delray Beach,United States
Summary
Dynamic Assistant Program Coordinator at Family First Adolescent Services, adept at enhancing program efficiency through innovative strategies and effective scheduling coordination. Proven problem-solver with strong organizational skills, successfully passing 10 consecutive audits while supporting clients in their treatment goals and facilitating impactful group therapy sessions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Program Coordinator
Family First Adolescent Services
08.2022 - 06.2025
- Supported planning and coordination of adolescent residential treatment program and associated activities.
- Enhanced program efficiency by streamlining processes and implementing new strategies.
- Facilitated open lines of communication between team members for efficient decision-making processes during project implementation stages.
- Supported team members by coordinating schedules, resources, and information sharing to achieve program goals.
- Conducted family calls, social calls, and various program interventions for clients as necessary.
- Supported clients in their behavioral support plans and their treatment plans and goals.
- Facilitated community groups and drug intervention group therapy.
- Coordinated safe transport of clients to sessions and appointments.
- Created psych weekly notes for psychotherapist updates via excel sheet.
- Created and documented detailed daily program reports via email and Kipu EMR systems.
- Facilitated med pass during off hours or emergency situations.
- Proctored weekly urine analysis test (10-12 panel) and documented on Kipu EMR systems.
- Maintained monthly house food budget and accurately documented any damages to be placed for work orders via maintenance x.
- Accurately documented monthly logs to maintain joint commission status and stay in state compliance.
- Successfully passed 10 consecutive audits in my individual program.
Shift Supervisor
STARBUCKS COFFEE COMPANY
Lake Worth, FL
11.2009 - 04.2020
- Supervised daily operations, ensuring workflow efficiency and adherence to safety protocols.
- Trained new staff on operational procedures and company policies, fostering teamwork and productivity.
- Monitored inventory levels, coordinating restocking efforts to maintain optimal supply availability.
- Assisted in scheduling shifts, optimizing labor resources for peak operational periods.
- Resolved customer inquiries and issues promptly, enhancing overall service satisfaction levels.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation by consistently keeping flow of peak business under or around 35-38 seconds per customer out the window setting a district record and precedent.
- Responded to and resolved customer questions and concerns resulting in high customer ratings (90-96% satisfaction) putting the store at the top of the district list for customer service feedback.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
Education
Licensed Massage Therapist Certification - Massage Therapy
Palm Beach State College
Boca Raton, FL12.2023
Associate of Arts - Biochemistry
Palm Beach State College
Lake Worth, FL05.2022
Skills
- Problem-solving skills
- Scheduling coordination
- Scheduling shift delegation
- Critical thinking skills
- Deescalation
- Talk therapy and counseling
- Small team management
- Organizational skills
- Vehicle maintenance
Certification
- December 2024 CPR
- December 2024 Level 1 & 2 Trauma Training
- December 2024 Level 4 SAMA Training
- January 2023 Med Tech
Languages
English Full Professional
Timeline
Assistant Program Coordinator
Family First Adolescent Services
08.2022 - 06.2025
Shift Supervisor
STARBUCKS COFFEE COMPANY
11.2009 - 04.2020
Licensed Massage Therapist Certification - Massage Therapy
Palm Beach State College
Associate of Arts - Biochemistry
Palm Beach State College
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