Andrew Martinovich
Administrative Director and Technical Consultant
Orange,CA
Summary
Talented professional with expert sales, technology and management talents. Composed persona known for having excellent drive. Insightful administrative director with over 10 years of customer service experience.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Closing Manager
Arby’s Restaurant Group
Salt Lake City, UT
07.2011 - 08.2013
- Supervised performance and training of crew
- Performing spot checks and created positive work environment
- Managed operation of restaurant and ensure that proper procedures are followed throughout every evening shift and closing of restaurant
- Counting of all tills and accounting for inventory for close of business reporting
- Handled all customer complaints and ensure that every customer is satisfied and has an enjoyable experience
- Ensure all cleanliness standards are in place and followed
- Oversee all preparation of food and that only quality product is given to customers
- 212 degree Award winner; September 2010, Awarded for commitment to great customer service and extra effort.
Account Executive
FedEx Services
Salt Lake City, UT
06.2009 - 08.2013
- Contacted customers and gain new business and increase existing business through product offerings, relationships, and barrier removals
- Selling value of the service before price of the service while utilizing universal buying motives
- Assisted customers with issues, anticipate needs, and ensure FedEx's Purple Promise is delivered to each and every customer.
- Customer satisfaction always as top priority
- Sales Impact Award winner (14 times); monthly award to rep with highest closed business activity within sales district
- YOY Sales goals always at or above 108%
Administrative Director
714Popups
Placentia, CA
10.2019 - Current
- Organize and host small business vendor popup events
- Coordinate with city management, private venues and individual small business owners in order to host events
- Currently hosting events on weekends at the Yorba Linda Town Center and at Long Beach Pike Outlets
- Work with Marketing to create advertising blitzes, approving art and text
- Invoicing prospective vendor applicants to attend and ensure all venues, insurance and city permits are paid
- Create and organize clean, safe and profitable environment for vendors while enhancing visibility and prestige of venues
- Purchase equipment and signage as needed
- Created and now maintain 3 websites for different popup business channels including e-commerce and assisting vendors with setup of their payment portals and e-commerce sites
- Consulting with vendors on business practices, technology, and finances
- Established foundational processes for business operations to ensure easier automation and cost efficiency
Operations Manager, Sales Manager
NIXSYS, Inc
Irvine, CA
09.2013 - 06.2019
- Managed all sales for computer manufacturing division while assisting with Managed Services sales
- Duties included making inbound and outbound calls along with face to face customer interactions
- Nearly all customers required custom configurations with unique functionality options
- Created tailored and customized quotes, processed orders and invoiced customers from start to finish
- Created marketing campaigns based on industry trends to generate new business
- Was primary Technical Sales rep consulting on highly specific end user requirements
- R&D team member for new product development
- Provided after-sale Technical Support for customers remotely and in person
- Purchasing Manager- Submitting purchase orders to multiple vendors while negotiating costs and logistics for computer parts and office supplies
- Yearly purchase orders totaled over $2M
- Production Manager- Production of orders and projects for customers worldwide and ensured all orders were built and tested to provided specifications
- Developed procedures for inventory management and processes and production and testing
- Logistics Manager- Managed all company logistics including inbound and outbound freight, ensuring timely delivery of goods as well as negotiating shipping rates.
- Developed packaging guidelines to maximize efficiency to save over $100k per year
- Developed excess inventory liquidation procedures to save approximately $20k per year
- This included selling on Amazon, Ebay, and working with resellers and even recyclers
- Collaborated with other managers and staff regarding projects, P&L, staff hours and forecasts
- Mentored and trained employees on processes and procedures as well as coaching them on professional development.
Asset Management Consultant
Bureau Veritas North America
Rancho Bernardo, CA
10.2005 - 04.2009
- Assisted Marketing Department with presentations as subject matter expert
- Collaborated on designs of marketing materials for specific presentations to clients
- Served as Field Survey Technician surveying government assets from roadways to signage and other public assets
- Performed work for 24 different municipal and county governments in California
- Utilized accounting techniques, research skills and engineering knowledge to determine costs of assets, values, and depreciation expenses for governments for their insurance and federal reporting requirements under GASB 34 (Government Accounting and Standards Bureau, Statement 34)
- Responsible and accountable for accurate information derived from my surveys and data collection
- Billed clients for services at $115 per hour
- All projects were completed with 100% accuracy and every client was satisfied with performance as their consultant.
Parachute Rigger
US ARMY Worldwide
09.2001 - 09.2005
- Various responsibilities such as handling classified documents while also serving as command liaison while stationed in South Korea
- Represented unit’s command structure in absence of commander
- Packed over 5000 personnel parachutes and 7000 cargo parachutes with zero malfunctions
- Received Military Outstanding Volunteer Service Medal and Servicemember Volunteer of the Year award while logging over 1000 hours of volunteer work
- Received Good Conduct Medal, Army Commendation Medal and Army Achievement
- Medals for service during deployments and career progression
- Training- Basic Combat Training, US Army Dive School, Airborne School, Parachute Rigger School, Combat Lifesaver Course, Hazardous Materials Handling Course
- Ended service with 10% service connected disability rating.
Education
Bachelor’s Degree - Accounting
San Diego State University
San Diego, CA 01.2006 - 01.2008
Associate of Arts - Finance
University of Maryland - University College
Hyattsville, MD 01.2003 - 01.2005
Skills
Business growth
Excellent Communication
Planning and Coordination
Creative problem solving
Technical Support
Professional telephone demeanor
Timeline
Administrative Director
714Popups
10.2019 - Current
Operations Manager, Sales Manager
NIXSYS, Inc
09.2013 - 06.2019
Closing Manager
Arby’s Restaurant Group
07.2011 - 08.2013
Account Executive
FedEx Services
06.2009 - 08.2013
Bachelor’s Degree - Accounting
San Diego State University
01.2006 - 01.2008
Asset Management Consultant
Bureau Veritas North America
10.2005 - 04.2009
Associate of Arts - Finance
University of Maryland - University College
01.2003 - 01.2005
Parachute Rigger
US ARMY Worldwide
09.2001 - 09.2005