Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Andrew Martis

Fresno,CA

Summary

I am a dynamic hospitality professional known for my leadership and organizational capabilities, and im dedicated to enhancing every guest experience and optimizing operational efficiency. I have a record of fostering team collaboration, and adapting to evolving demands in fast-paced environments. Expertise includes staff training, customer service excellence, and effective conflict resolution. I am always committed to reliability and results-driven outcomes, with a strong emphasis on continuous improvement in all aspects of service delivery.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Hospitality Manager

Topgolf
11.2024 - 06.2025
  • Optimized staffing schedules based on expected business rates, maximizing productivity without compromising on service quality.
  • Scheduled work hours for 25-35 employees to achieve adequate coverage.
  • Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
  • Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

Store Manager

Starbucks
09.2021 - 04.2024
  • Fully opened one new store from start to finish in downtown Pittsburgh.
  • Managed two stores inside Pittsburgh International Airport
  • Hire, train, and staff store to meet guest demand
  • Perform HR related duties (Payroll, onboarding, staff support)
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and partners.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Dining Room Manager

American Cruise Lines
07.2019 - 08.2021
  • Oversee the setup and breakdown of 3 daily meals, cocktail hours, and all other F&B events for up to 180 guests onboard.
  • Review all guest dietary restrictions with kitchen and dining staff to ensure all guest needs are met daily.
  • Assist with guest embarkation and disembarkation.
  • Act as hotel front desk agent on rotating shift.
  • Oversee dining staff to ensure that the highest quality of service is being provided to guests.

Supervisor

Starbucks
07.2018 - 07.2019
  • Provide training for new partners
  • Ensure quality standards are being met during each shift
  • Ensure shifts are being run properly to meet guest demand
  • Place orders to maintain store par levels
  • Assist guests with questions or concerns

Venue Assistant

The Tonidale
07.2018 - 06.2019
  • Meet with clients to book venue reservations.
  • Assist with the setup and breakdown of events.
  • Maintain client relationships to secure future bookings.

Education

Diploma -

Ringgold High School
06.2018

Skills

  • Employee scheduling
  • Staff training and development
  • Health and safety compliance
  • Team leadership
  • Time management
  • Recruitment and hiring
  • Customer service
  • Coaching and mentoring
  • Teamwork and collaboration
  • Computer skills
  • Attention to detail
  • Organizational skills

Certification

Food Handler Certification

Timeline

Hospitality Manager

Topgolf
11.2024 - 06.2025

Store Manager

Starbucks
09.2021 - 04.2024

Dining Room Manager

American Cruise Lines
07.2019 - 08.2021

Supervisor

Starbucks
07.2018 - 07.2019

Venue Assistant

The Tonidale
07.2018 - 06.2019

Diploma -

Ringgold High School

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