Andrew Massey
MONROE
Summary
Highly adaptable team leader with excellent background of quick and effective performance. Safely lifts 50 pounds. Highly experienced in performing quality inspections and machinery operations. Team Leader is experienced in directing activities in goal setting. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills.
Overview
35
35
years of professional experience
Work History
Resident Advisor
Nelson Connect for Google Fiber
02.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Increased sales by customizing pitches to address specific client needs and concerns.
Customer Sales Associate
Promo
05.2023 - 02.2024
- Sold water in Costco
- Participated in regular training sessions to stay current on product knowledge and industry trends.
- Provided optimal customer engagement, resulting in increased sales conversions.
- Boosted sales revenue through the effective demonstration of product features and benefits.
Retention Agent
Spectrum
12.2022 - 05.2023
- Retained residential customer from disconnecting accounts
- Having customers switch their mobiles phones over to our service
- Working cohesively with other team members to achieve departmental goals
- Completing administrative tasks, answering incoming calls, and ensuring good customer service
- Attending and participating in team meetings, workshops, and training events
Associate
Ross Distribution Center
11.2021 - 12.2022
- Worked varied hours Days, nights and weekends as business needs dictate
- Observed packing operations to verify conformance to specifications
- Maintained an overall safe work environment with employee training programs and enforcement of safety procedures
- Frequently inspected production area to verify proper equipment operation
Prep Problem Solver, Learning Committee, Process Guide
AMAZON COM SERVICES LLC
05.2017 - 11.2021
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
- Educated new hires on company policies and procedures by designing and developing training programs
- Mentored and coached other team members to meet daily sales goals
- Worked varied hours, days, nights and weekends as business needs dictate
- Frequently inspected production area to verify proper equipment operation
- Educated staff on organizational mission and goals to help employees achieve success
- Maintained an overall safe work environment with employee training programs and enforcement of safety procedures
Sales Consultant
Upstate Rebath, Greenville, SC
12.2014 - 05.2017
- Generated sales leads through Home Depot for refreshing remodels for bathtubs, showers, as well as safety tubs
- Exceeded targeted sales goals by 15%
- Attended trade shows and sales conferences
- Taught potential clients about products through seminars and other special events
- Scheduled an average of 10 appointments per week
- Shared product knowledge with customers while making personal recommendations
General Manager
Regional Auto Mall
11.2004 - 12.2014
- Responsible for overall operations of car lot with sales of $130,000 a month
- Getting loans financed and collected in a timely fashion
- Managed and trained 3 Salespeople, Title Clerk and a Lot Person
- Created strategies to develop and expand customer sales, which resulted in a 20% increase in monthly sales
- Maintained friendly and professional customer interactions
- Responded to all customer inquiries in a timely manner
- Served as mentor to junior team members
- Executed integrated advertising campaign across multiple media channels
Education
HSD - General Studies
06-1981
Business Administration
12-1981
Associate of Applied Science - Avonics
05-1982
Skills
- Practice management
- Customer service orientation
- Sales expertise
- Computer competencies
- Cash Handling
- Stocking and replenishing
- Point of sale operation
- New hire training
- Planning and Coordination
- Problem-Solving
- Teambuilding
Timeline
Customer Sales Associate - Promo
05.2023 - 02.2024
Resident Advisor - Nelson Connect for Google Fiber
02.2023 - Current
Retention Agent - Spectrum
12.2022 - 05.2023
Associate - Ross Distribution Center
11.2021 - 12.2022
Prep Problem Solver, Learning Committee, Process Guide - AMAZON COM SERVICES LLC
05.2017 - 11.2021
Sales Consultant - Upstate Rebath, Greenville, SC
12.2014 - 05.2017
General Manager - Regional Auto Mall
11.2004 - 12.2014
Woodruff High School - HSD, General Studies
University of Tennessee - , Business Administration
US Navy A And C School - Associate of Applied Science, Avonics
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