Microsoft Office
Andrew Matocha
Technician
Norfolk,VA
Summary
A thorough Team Lead Service Technician with commitment to superior service. Experienced in managing high-volume of service calls from peers in the field and current customers to troubleshoot from nearby and afar while maintaining quality and efficiency. Frequently commended for completing service orders quickly and maintaining accuracy in documentation and a proven history of testing and evaluating service options to offer quality resolutions.
Overview
15
15
years of professional experience
4
4
Certifications
Work History
Service Technician (Intermediate)/ Team Lead
ADT
05.2021 - Current
- Supervised team conducting configuration, troubleshooting, replacement, repairs, programming, and installation of various electronic security panels in residential and commercial locations
- Oversaw customer interactions, ensuring clear explanation and demonstration of new/updated/reconfigured features of security systems, encompassing both hardwired and wireless setups
- Led replacement, programming, servicing, repair, configuration, troubleshooting, and installation of additional camera units and video solutions for security systems
- Managed replacement, programming, servicing, repair, configuration, troubleshooting, and installation of sensors for doors, windows, and garages, coordinating with access control systems
- Enforced compliance with relevant codes, rules, standards, and specifications for all security system installations
- Fostered teamwork and collaboration by assisting in troubleshooting efforts among peers and higher-level staff, contributing to timely resolution of job site issues and enhancing overall productivity.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Trained junior technicians in proper techniques and safety protocols
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Subcontractor/ Service Technician (Associate)
TEK Systems/ADT
11.2020 - 05.2021
- Conducted configuration, troubleshooting, replacement, repairs, programming and installation of multiple variations of electronic security panels, both in residency and business locations
- Assisted customers with explaining, identifying and operating new/updated/reconfigured features of their system via both hard wired and wireless systems
- Replaced, programmed, serviced, repaired, configured, troubleshot and installed different camera additions/video solutions for security systems
- Replaced, programmed, serviced, repaired, configured, troubleshot and installed sensors for doors, windows, and garages in conjunction with access controls
- Applied codes, rules, standards and requirements for specific system specifications
- Enhanced teamwork collaboration through assisting troubleshooting efforts among peer group and above to help resolve other job site issues within timely manner, increasing productivity.
- Delivered high level of service to all customers and effectively resolved issues.
- Worked closely with homeowners to ascertain specifics of project.
Associate
Amazon
07.2020 - 11.2020
- As Picker, aid in bagging up products in preparation for delivery
- As Prepper, assisted in organization and dissemination of product within facility for correct category of delivery method
- Aided in troubleshooting of scanning devices and ticket printers to ensure proper identification and labeling on outbound products
- Worked varied hours to meet seasonal and business needs
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties
Team Lead for Pack/Paint
Busch Manufacturing
07.2017 - 10.2019
- Ensures proper processing for pump distribution
- Assists in stacking of pumps in accordance to destination for loading
- Maintains supply list for parts and ordering
- Inspects pumps for correct label placement
- Distributes finalized pumps to appropriate loading areas/storing
- Reverified paint quality prior to packaging
- Verifies pump specifications and assembly
- Reinforces quality assurance of products, to include packaging and loading pallets
- Led five-man working crew through standard paint/prep/packing procedures
- Runs both Small and Large Pump lines.
- Worked different stations to provide optimal coverage and meet production goals.
Painter/ Packer
Busch Manufacturing
05.2017 - 07.2017
- Ensured appropriate color was painted onto correct pumps
- Verified wet thickness in order to meet mill specifications
- Taped and capped appropriate areas in order for no paint to get inside pumps
- Inspected pumps prior to painting to verify pump quality/check for loose or missing components
- Distributed painted pumps to appropriate booths according to size
- Unmasked pumps to verify paint quality
- Verified pump specifications and shipping destination to ensure correct labeling
- Bolted pumps to shipping boards and placed into correctly sized boxes for transport.
- Maintained clean and organized workspace, minimizing disruptions for clients during projects.
Associate
Amazon
01.2016 - 05.2017
- As Picker, aid in bagging up products in preparation for delivery
- As Inbound Problem Solver, aid in receiving and stowing any problematic technicalities that crop up within management system
- As Outbound Problem Solver, verifies products going out are what was ordered and location of where item was stored
- Trailer Dock and Release, verifies safety of trailer for personnel to embark truck and remove appropriate items for facility.
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
Electronics Technician 3rd Class
United States Navy
03.2009 - 12.2012
- Qualified Technician in repair and troubleshooting of various RADARs, to include TACAN, SPS-49, and SPS-55, and communications equipment, to include UHF and EHF
- Supervised and participated in order, receipt, and installation of repair parts for 5 different Work Centers within overall Combat Systems Department
- Handled turn-in and/or exchange of hundreds of thousands of dollars’ worth of RADAR equipment for Combat Systems RADARs Department
- Supervised, trained, and tested 100 junior Sailors on board USS Port Royal (CG 73) in repair parts, watch-standing duties, basic fire-fighting techniques, basic first aid, basic/advanced weapons handling, and general safety for on board ship.
- Utilized advanced diagnostic tools for accurate identification of system faults, minimizing repair times significantly.
- Installed and maintained variety of electrical and electronic components in accordance with approved methods and procedures.
- Troubleshot and resolved equipment failures to reduce operational disruption.
Education
Bachelor of Science - Electronics Engineering Technology, Mechatronics
ECPI University
Virginia Beach, VA06.2016
Bachelor of Science - Electronics Engineering Technology
ECPI University
Virginia Beach, VA01.2016
Skills
- Analyze Electrical Schematics / Diagrams
- Circuit Analysis
- Troubleshooting ability
- Problem and Issue Resolution
- Power tool proficiency
- Installation and Repair
- Component Replacement
- Attention to Detail
- Customer Service
- Work with Minimal Supervision
- Technical Support
- Software/Programming Suites: NI Multisim, PLC (Programmable Logic Controllers), Microcontrollers, Microsoft Office (Word / Excel / PowerPoint / Access / Outlook / Visio), AutoCAD
Certification
- Virginia DCJS
- North Carolina Alarm Systems Board
- Locksmith
- Electronic Security Technician
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 10 service technicians.
- Great multitasker, assists in troubleshooting efforts over the phone while conducting own service calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Software
Programmable Logic Controllers
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balancePaid time offCompany CultureCareer advancementPaid sick leaveTimeline
Service Technician (Intermediate)/ Team Lead
ADT
05.2021 - Current
Subcontractor/ Service Technician (Associate)
TEK Systems/ADT
11.2020 - 05.2021
Associate
Amazon
07.2020 - 11.2020
Team Lead for Pack/Paint
Busch Manufacturing
07.2017 - 10.2019
Painter/ Packer
Busch Manufacturing
05.2017 - 07.2017
Associate
Amazon
01.2016 - 05.2017
Electronics Technician 3rd Class
United States Navy
03.2009 - 12.2012
Bachelor of Science - Electronics Engineering Technology, Mechatronics
ECPI University
Bachelor of Science - Electronics Engineering Technology
ECPI University