Andrew Matthews
Tampa,FL
Summary
Senior Operations Research Analyst with proven track record of success designing models and analytical programs to solve business problems. Results-oriented with strong research and decision-making skills to determine specifications and develop action plans for projects. Collaborative with excellent interpersonal and communication skills across diverse groups.
Overview
14
14
years of professional experience
Work History
Operations Analyst Sr
GDIT
01.2023 - Current
- Conducted analysis on over 50 Portuguese-speaking missions using a variety of open-source channels, including social media platforms like Twitter (X), Facebook, Instagram, TikTok, WhatsApp, Telegram, Reddit, YouTube, Bluesky, and Pinterest, leading to actionable insights.
- Gathered, analyzed, and evaluated data from 30+ organizations, contributing to force protection and identity data management, which enhanced operational decision-making.
- Developed 15 comprehensive reports with recommendations for future technical collection and targeting, identifying correlations among communication patterns and associated networks, resulting in a 25% increase in targeting efficiency.
ESS Operator
Triple Canopy
03.2022 - 08.2022
- Performed routine security checks of 10+ secured facilities, ensuring compliance with safety protocols and enhancing overall security measures.
- Monitored intrusion and fire alarms for 8 secure facilities, responding to alerts within an average of 5 minutes to ensure rapid incident management.
- Maintained knowledge of industry policies and procedures to safely set up and operate equipment, completing 5 training sessions annually to stay current with best practices.
- Conducted entry and exit inspections of personnel for over 50 individuals monthly, ensuring compliance with security regulations.
Manager
Menard
08.2020 - 03.2021
- Set, enforced, and optimized 15 internal policies, improving operational efficiency by 20% and enhancing responsiveness to organizational demands.
- Enhanced supervisory and leadership abilities by mentoring 5 Department team members, resulting in a 30% increase in team performance metrics over 6 months.
- Resolved staff member conflicts by actively listening to concerns from 5+ employees monthly, successfully finding appropriate middle ground in 90% of cases to foster a collaborative work environment.
Client Systems
United States Air Force (AIR NATIONAL GUARD)
09.2020 - 01.2021
- Managed over 200 units of Air National Guard computer hardware and software, ensuring optimal performance and compliance with operational standards.
- Provided customer support to an average of 20 users weekly via email, phone, and in-person, achieving a 95% satisfaction rating based on feedback surveys.
- Performed hardware replacements and software installations for 200+ devices annually, reducing downtime by 30% through efficient service delivery.
- Ensured data security by performing regular system backups on a bi-weekly basis and maintaining up-to-date antivirus software on all devices, leading to a 0% breach incident rate.
Nuclear Weapons Team Chief
United States Air Force, USAF
09.2012 - 09.2020
- Responsible for managing and training a team of 4 to ensure quality and compliant inspections, assembly, disassembly, maintenance, storage, re-warehousing, and modification of nuclear weapons, bombs, missiles, and associated testing equipment.
- Ensured compliance with nuclear, OSHA, and general safety measures in accordance with local operating procedures.
- Performed operational checks on alarm systems and inspected, audited, maintained high-security storage structures.
Customer Service Representative
Schneider National
08.2011 - 09.2012
- Provided primary customer support to over 150 internal and external customers/employees weekly in a fast-paced environment, resolving inquiries with a 90% first-contact resolution rate.
- Liaised with customers, management, and the sales team to better understand customer needs, successfully recommending appropriate solutions for 50+ clients per month, leading to a 20% increase in customer satisfaction.
- Devoted special emphasis to punctuality, maintaining an outstanding attendance record with a 98% attendance rate over the past year, consistently arriving to work ready to start immediately.
Education
Some College (No Degree) - Information Technology
Community College of The Air Force
Biloxi, MSHS Diploma -
HomeSchool
Brazil01.2010
Skills
- Data Analysis
- Translating (English/Portuguese)
- Strong analytical skills
- Reporting skills
- Adobe Suite
- Microsoft Suite
- Risk Management
- Process Improvement
- Operations research
- Forecasting skills
- Artificial Intelligence
- Strong written & verbal communication
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Operations Analyst Sr
GDIT
01.2023 - Current
ESS Operator
Triple Canopy
03.2022 - 08.2022
Client Systems
United States Air Force (AIR NATIONAL GUARD)
09.2020 - 01.2021
Manager
Menard
08.2020 - 03.2021
Nuclear Weapons Team Chief
United States Air Force, USAF
09.2012 - 09.2020
Customer Service Representative
Schneider National
08.2011 - 09.2012
Some College (No Degree) - Information Technology
Community College of The Air Force
HS Diploma -
HomeSchool
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