Andrew Mazhindu
Pickerington,OH
Summary
Dynamic professional with a proven track record at Randstad and the Zimbabwe Revenue Authority, enhancing warehouse efficiency and revenue collection through meticulous attention to detail and exceptional teamwork. Excelled in material handling and fostering customer relationships, achieving significant compliance improvements. Skilled in order picking and negotiation, consistently surpassing performance targets.
Overview
13
13
years of professional experience
Work History
Material Handler
Randstad
09.2024 - Current
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Performed cycle counts and inventory control to accurately track product levels.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Attached identifying tags to containers to mark with identifying shipping information.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Increased customer satisfaction by accurately and promptly processing orders.
- Facilitated smooth warehouse operations, maintaining clean and organized work areas.
- Ensured compliance with safety regulations, leading to reduction in workplace accidents.
Revenue Officer
Zimbabwe Revenue Authority
03.2012 - 12.2023
- Increased revenue by implementing effective tax collection strategies and monitoring taxpayer compliance.
- Promoted transparency through clear reporting of findings during audits, enhancing understanding between taxpayers and the agency.
- Supported management with ad hoc reporting needs, enabling informed decision-making regarding revenue collection efforts.
- Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
- Developed strong working relationships with taxpayers, fostering trust and encouraging voluntary compliance.
- Maintained detailed case documentation, ensuring accurate recordkeeping and streamlined communication among team members.
- Exceeded performance targets consistently by prioritizing tasks effectively and managing caseloads efficiently.
- Improved data accuracy by validating taxpayer information and updating records as needed.
- Leveraged negotiation skills to secure favorable settlements with delinquent taxpayers while maintaining professionalism at all times.
- Provided exceptional customer service to address taxpayer inquiries and resolve disputes quickly.
- Enhanced taxpayer education by conducting informative workshops and providing helpful resources.
- Considered alternative means of resolving tax debt issues if taxpayer could not pay
- Conducted thorough investigations to uncover hidden assets, increasing revenue collection success rates.
- Mentored junior staff members, sharing valuable knowledge gained from years of experience in the field of revenue collection.
- Collaborated with cross-functional teams to identify underreported income and enforce tax laws.
- Participated in continuous professional development opportunities to stay current on industry trends and best practices in revenue collections.
- Furnished taxpayer assistance and information to general public.
- Negotiated payment agreements with delinquent taxpayers, ensuring prompt debt resolution.
- Streamlined audit processes for improved efficiency and timely resolution of cases.
- Identified potential fraud cases, leading to the recovery of unpaid taxes and prevention of revenue loss.
- Conducted risk assessments on incoming shipments, prioritizing those requiring further examination based on potential threat levels.
- Safeguarded economic interests by monitoring compliance with trade agreements, identifying potential violations, and initiating appropriate enforcement actions.
- Ensured accurate collection of duties and taxes on imported goods through meticulous record-keeping procedures related to tariffs classifications.
- Mentored junior officers, sharing expertise in inspection techniques, document verification, and risk assessment methodologies to enhance team performance.
- Provided exceptional customer service to international travelers while maintaining a professional demeanor during stressful situations.
- Streamlined customs clearance process for legitimate travelers, reducing wait times at ports of entry.
- Prevented the smuggling of illegal goods through diligent inspection of vehicles, luggage, and cargo containers.
- Conducted outreach efforts to educate businesses and travelers about customs regulations, fostering a culture of compliance among stakeholders.
- Identified potential threats by analyzing intelligence reports and data on high-risk individuals and organizations.
- Protected public health by identifying prohibited food products during agricultural inspections, preventing the spread of harmful diseases or pests.
- Assisted in the development of policies and procedures to improve overall customs operations and increase efficiency at ports of entry.
- Enhanced border security by conducting thorough inspections and investigations of suspicious cargo and individuals.
- Supported national security objectives by enforcing import/export regulations and ensuring compliance with trade agreements.
- Examined baggage and personal items upon entering or leaving country to verify adherence to customs requirements and identify suspected violations.
Education
Master of Science - Supply Chain Management
Chinhoyi University of Technology
Chinhoyi, Zimbabwe01-2024
Skills
- Material handling
- Loading and unloading
- Order picking
- Positive attitude
- Workplace cleanliness
- Heavy lifting
- Package handling
- Warehouse operations
- Attention to detail
- Teamwork and collaboration
- Customer service
- Equipment safety
- Warehouse safety
- Pallet jack operation
- Material packaging
Languages
English
Professional Working
Timeline
Material Handler
Randstad
09.2024 - Current
Revenue Officer
Zimbabwe Revenue Authority
03.2012 - 12.2023
Master of Science - Supply Chain Management
Chinhoyi University of Technology