Andrew McClannahan
Summary
I am a professional with extensive experience in leadership, management, administration, healthcare and patient care. I enjoy approaching complex issues and developing innovative solutions for improvement and system change. I have completed my MS in Organizational Leadership to enhance my ability and desire to assist people with their health concerns and improve their life.
My leadership philosophy is to interact with and promote exemplary, kind, and passionate people who share my service passion. Application and adherence to my leadership philosophy creates an environment keyed to support the mission and safely provide excellent service to myself and my team and any other connections. I understand the importance of life long learning and the essentiality of seeking mentorship to promote continuous improvement of my leadership skills and philosophy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Training Manager
United States Army Reserve
03.2024 - Current
- Aligned operations training strategies to support the the military unit's growth and success.
- Promoted knowledge-sharing practices within teams, encouraging soldiers to contribute their expertise for collective growth.
- Optimized scheduling processes to minimize downtime during critical operational periods while still ensuring access to essential trainings.
- Created an environment of continuous learning by fostering an open feedback culture among team members.
- Implemented a train-the-trainer model, empowering team leads to deliver consistent instruction across departments.
- Developed effective training materials and resources to accommodate diverse learning styles, leading to increased retention of information.
- Monitored and evaluated training performance to determine quality and cohesiveness.
Medical Readiness Officer
United States Army Reserve
10.2023 - Current
- Supported all aspects of the Commander's Readiness Program in order to achieve and maintain the maximum level of Soldier medical and dental readiness within the unit.
- Coordinated and tracked the provision of medical health assessment activities.
- Upon identification of medical/dental readiness deficiencies, advised the Commander on the appropriate course of action for medical remediation.
Equal Opportunity Specialist
United States Army Reserve
10.2023 - Current
- Advised senior leadership on best practices for promoting a diverse and inclusive work environment.
- Conducted investigations into allegations of discrimination or harassment, ensuring appropriate resolutions were reached.
- Enhanced equal opportunity knowledge by implementing comprehensive equal opportunity initiatives and training programs.
Public Affairs Officer
United States Army Reserve
01.2015 - Current
- Directed social media efforts, increasing engagement with key stakeholders and enhancing online presence.
- Wrote compelling press releases, speeches, and talking points that effectively conveyed key messages to target audiences.
- Increased public understanding of organizational policies through the development of clear, concise informational materials.
- Responsible for cultivating, coordinating, and training 3 assistant unit public affairs representatives.
Combat Lifesaver Instructor
United States Army Reserve
01.2013 - Current
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Exhibited exceptional technical and tactical proficiency; training, developing, and verifying over 80 soldiers in Tactical Combat Casualty Care for soldiers preparing for deployment.
Patient Care Coordinator
Steindler Orthopedic
04.2023 - 05.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic and throughout their surgery recovery.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
Outreach Clinic NCOIC (US Army/USAF)
United States Army Reserve
11.2022 - 04.2023
- Operation Allies Welcome
- Oversaw clinic operations and staff duties associated with physical therapy and optometry outreach.
- Developing administrative procedures to deliver optimal patient care.
- Manage internal and external communications and answer queries about the outreach clinic.
- Maintain the appointment calendar, schedules, and medical charts.
- Resolve all patient complaints and help improve the outreach clinic functionality.
- Managing the clinic's inventory and ordering supplies for the outreach teams utilizing the clinic.
- Welcome patients, check in new patients, and answer phone calls and in-person inquiries.
Medical Assistant Manager
Steindler Orthopedic
10.2021 - 04.2023
- Managed employee schedules efficiently to ensure appropriate staffing levels at all times throughout the day-to-day operations of the clinic or practice setting as needed.
- Assisted in the recruitment process of new medical staff members by conducting interviews and evaluating candidates'' qualifications based on job requirements.
- Collaborated with physicians to develop effective patient care plans, resulting in improved patient outcomes.
- Boosted patient satisfaction by addressing concerns promptly and providing exceptional customer service.
- Upheld high quality assurance standards by consistently monitoring clinical practices/procedures adherence levels among all medical assistants under managerial supervision purview.
- Conducted performance evaluations of medical assistants, fostering professional growth and development.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Urgent Care Clinic Manager
United States Army Reserve
03.2022 - 02.2023
- Operation Allies Welcome - Camp Asaylaya, Qatar
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Delegate responsibilities; schedules work assignments and assign tasks fairly and equitably.
- Ensures compliance with safety requirements and the Commander's programs.
- Lead a Patient-Centered Urgent Care Team that provides care to a population of over 4,000 beneficiaries, Department of Defense Personnel, and Government organizations assisting with outpatient care and treatment.
- Responsible for the accountability of medical equipment valued at $380,000.
Vaccine Even Manager
SSM Health St. Mary's Hospital
08.2020 - 09.2021
- Oversee logistics to ensure coworkers have had the flu vaccination administered.
- Adequately document and update senior management of the specialty clinics periodically through a status report of completed vaccinations.
- Exceptional organizational abilities, superb interpersonal skills, multi-tasking skills, and excellent time management ensure all staff has completed their influenza vaccine by a set date.
Emergency Response Officer
SSM Health St. Mary's Hospital
03.2020 - 09.2021
- Determined emergency situation and developed plan of action.
- Monitored patient condition and communicated findings to nursing staff.
- Assisted with mobilization, ambulation and transport of patients.
- Used medical equipment and comprehended severity of injury.
Specialty Clinics Medical Assistant
SSM Health St. Mary's Hospital
01.2020 - 09.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
Infection Control Safety Coordinator
United States Army Reserve
01.2020 - 04.2020
- COVID-19 Pandemic Response - Urban Augmentation Medical Task Force
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Recognized, documented, and advised on removal of hazards.
- Provided ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership.
- Adhered to and followed the Centers for Disease Control and Prevention guidelines and screening precautions to ensure civilians' and service members' safety.
Healthcare Education
Blackhawk Technical College
01.2018 - 01.2019
- Organized activities in the simulation labs, including multimedia and human patient simulators.
- Assisted with training instructors in the latest information on healthcare simulation as well as the newest education technology in the health and public safety department.
- Oversaw patient simulation labs while managing and maintaining equipment, facilitating equipment upgrades, and acquiring appropriate training to remain current in associated technologies.
- Personally provided teacher aide assistance to the instructors of the medical assistant program.
Medical Assistant
Access Community Health
01.2017 - 01.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Administrative Assistant
Edgewood College
01.2016 - 01.2017
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Verified insurance coverage to prepare for upcoming patient appointments.
Medical Imaging Administrative Assistant
Unity Point Health-Meriter
01.2016 - 01.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Medical Aid Station Manager
United States Army Reserve
01.2013 - 01.2013
- Managed medical personnel and functions of an aid station prepared to provide care for nearly 2,000 military and non-government personnel.
- Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
- Ensured regulatory compliance by maintaining accurate records, and addressing issues promptly.
- Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
- Coordinated orthopedic injury assessment and treatment training for medical professionals on staff to ensure mission success and additional skill development.
Education
Master of Science - Organizational Leadership
Norwich University
Northfield, VT06.2021
Associate of Science - Healthcare Specialist / EMT / PTA
United States Army Medical Dept. Center & School
San Antonio, TX12.2014
Bachelor of Arts - Graphic Design
Morningside College
Sioux City, IA12.2002
Skills
- Training delivery
- Learning Management Systems
- Stakeholder Management
- Strategic Planning
- Innovation and Creativity
- Information Verification
- Emergency and non-emergency response
- Emergency Response Coordination
- Analytical Thinking
- Process Improvement
- Operations Management
- Team Development
Certification
Registered Medical Assistant
American Medical Technologists
Issued Jul 2017
National EMS Certification
NREMT
Issued Aug 2016
Credential ID E3075803
Incident Command System
100b-Introduction to incident command
200b-Leading in emergency planning, response or recovery efforts
700a-National Incident Management System
800b-National Response Framework.
Senior Enlisted Joint Professional Military Education (SEJPME) Program: Covers preparation into the continuum and prescribed joint emphasis areas: National Strategic Overview; Joint Interagency, Intergovernmental, and Multinational (JIIM) Capabilities; Foundations of Joint Operations; and Joint Force Leadership.
Timeline
Operations Training Manager
United States Army Reserve
03.2024 - Current
Medical Readiness Officer
United States Army Reserve
10.2023 - Current
Equal Opportunity Specialist
United States Army Reserve
10.2023 - Current
Patient Care Coordinator
Steindler Orthopedic
04.2023 - 05.2024
Outreach Clinic NCOIC (US Army/USAF)
United States Army Reserve
11.2022 - 04.2023
Urgent Care Clinic Manager
United States Army Reserve
03.2022 - 02.2023
Medical Assistant Manager
Steindler Orthopedic
10.2021 - 04.2023
Vaccine Even Manager
SSM Health St. Mary's Hospital
08.2020 - 09.2021
Emergency Response Officer
SSM Health St. Mary's Hospital
03.2020 - 09.2021
Specialty Clinics Medical Assistant
SSM Health St. Mary's Hospital
01.2020 - 09.2021
Infection Control Safety Coordinator
United States Army Reserve
01.2020 - 04.2020
Healthcare Education
Blackhawk Technical College
01.2018 - 01.2019
Medical Assistant
Access Community Health
01.2017 - 01.2018
Medical Administrative Assistant
Edgewood College
01.2016 - 01.2017
Medical Imaging Administrative Assistant
Unity Point Health-Meriter
01.2016 - 01.2017
Public Affairs Officer
United States Army Reserve
01.2015 - Current
Combat Lifesaver Instructor
United States Army Reserve
01.2013 - Current
Medical Aid Station Manager
United States Army Reserve
01.2013 - 01.2013
Master of Science - Organizational Leadership
Norwich University
Associate of Science - Healthcare Specialist / EMT / PTA
United States Army Medical Dept. Center & School
Bachelor of Arts - Graphic Design
Morningside College