ANDREW MCDERMOTT
Youngstown,Ohio
Summary
Dedicated and versatile professional with a strong foundation in both managerial roles and customer-facing positions. As an entry-level manager with six years of experience, I possess solid strategic planning and people management skills that drive operational success. In retail and customer service, I have excelled as a personable and responsible Cashier for two years, demonstrating a positive attitude and a strong team-oriented approach. Additionally, my background as a Customer Service Representative showcases my commitment to maintaining customer satisfaction and contributing to overall company success through effective issue resolution. With experience as a Customer-focused Representative, I have honed my ability to troubleshoot and address customer concerns promptly and efficiently. Furthermore, my expertise in financial analysis and database management enhances my capacity to deliver data-driven insights and optimize decision-making processes for organizational growth and efficiency.
Overview
14
14
years of professional experience
Work History
Owner
AJs Gifts For Less
10.2020 - 01.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Office Manager
ATM AND SONS LLC
11.2016 - 07.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Accurately logged all daily truck data from drivers.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Financial Analyst
PanCoast Staffing - #1 Cochran
05.2016 - 10.2016
- Sorted sales from thirty five car dealerships within sixteen campuses
- Removing or merging of duplicate accounts as well as possible household members
- Generate a report containing which reports came from Internet and Phone leads
- End of Month report detailing sales and appointment information for confirmed visits to be used for monthly bonuses.
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
Cashier / Membership Desk
Sams Club
05.2016 - 10.2016
- Average scan rate of over four hundred items an hour
- Worked as a team member performing cashier duties, product assistance and cleaning
- Cross-Trained in customer service to handle returns and exchanges as well as adding new members and editing existing memberships.
Office Manager
ATM AND SONSLLC
01.2009 - 03.2016
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Compiled weekly monetary reports and records for company owner
- Accurately logged all daily truck data from drivers
- Any other office tasks that needed to be completed.
Inbound Customer Care Rep
West Corp
06.2014 - 10.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Provided accurate and appropriate information in response to customer inquiries
- Developed effective relationships with all call center departments through clear communication
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Resolved product issues and shared benefits of new technology
- Regularly sought opportunities to up sell and add on additional services and or features
Education
Associate of Applied Science - Bussiness
ITT-Tech
Youngstown, OHSkills
- Customer relations
- Personnel management
- Inventory control
- Accounts payable and receivable
- Customer needs assessment
- Database Management
- Small business operations
- Relationship Building
- Verbal and written communication
Timeline
Owner
AJs Gifts For Less
10.2020 - 01.2023
Office Manager
ATM AND SONS LLC
11.2016 - 07.2020
Financial Analyst
PanCoast Staffing - #1 Cochran
05.2016 - 10.2016
Cashier / Membership Desk
Sams Club
05.2016 - 10.2016
Inbound Customer Care Rep
West Corp
06.2014 - 10.2014
Office Manager
ATM AND SONSLLC
01.2009 - 03.2016
Associate of Applied Science - Bussiness
ITT-Tech