Andrew McDonald
O.K Auto Service Inc.
Rossville,GA
14
years of professional experience
Knowledgeable experienced automotive professional with 13+ years of automotive experience. Skilled with a solid foundation in automotive repair and maintenance, including diagnosing and resolving complex mechanical issues as well as excelling in management responsibilities. Successfully completed numerous repair projects, ensuring vehicles are safe and roadworthy. Demonstrated expertise in problem-solving and technical diagnostics, known for prioritizing team collaboration and easy adaptability to changing needs within the environment. Strong leadership capabilities, very thorough, multitasking abilities, reliable & strong focus on customer satisfaction.
Work History
Automotive Mechanic
3 Years 4 Months- Utilized diagnostic tools and equipment to identify mechanical issues efficiently.
- Diagnosed and repaired automotive systems to ensure optimal vehicle performance.
- Performed routine maintenance tasks, enhancing vehicle reliability and safety for customers.
- Mentored junior mechanics, promoting skill development and adherence to safety protocols.
- Implemented process improvements that increased the efficiency of service operations significantly.
- Developed comprehensive repair estimates, ensuring transparency and trust with clients.
- Collaborated with parts suppliers to streamline inventory management and reduce downtime.
- Test drove vehicles to determine problems and test repairs.
- Inspected and tested equipment to locate worn and damaged parts.
- Increased workshop efficiency by maintaining a clean and organized workspace.
- Changed vehicle oil and replaced filter.
- Followed established safety procedures and techniques when working under lifted vehicles.
- Utilized diagnostic equipment to evaluate mechanical problems in vehicles.
- Maintained functionality and reliability of engines, machines, and systems through regular diagnostic checks.
- Boosted customer confidence with clear explanations of diagnostic findings and proposed solutions.
- Performed basic electrical repairs such as resetting circuit breakers and fitting lighting fixtures.
- Analyzed vehicle data using advanced diagnostic equipment.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Performed emissions tests according to standard procedures.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Coordinated service appointments, ensuring timely and efficient workflow for technicians.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and provided backup support for organizational leadership.
- Coordinated scheduling of service appointments, maximizing technician productivity and workflow efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Oversaw daily operations of service department, ensuring timely completion of repairs and maintenance tasks.
- Managed customer relations, addressing concerns and providing solutions to enhance satisfaction levels.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
Dress Out Technician
1 Year 8 Months- Led tow truck building projects, ensuring adherence to design specifications and timelines.
- Operated tow trucks to manage and transport efficiently within the facility.
- Respooled cables onto winch drums and tested winches under load to ensure winch performed efficiently.
- Implemented process improvements that streamlined assembly operations, increasing overall productivity.
- Conducted regular inspections of trucks & equipment to ensure compliance with safety standards and prevent downtime.
- Collaborated with engineering teams to implement process improvements in equipment functionality.
- Fastened chains, straps, covers to secure the load during transit.
- Trained junior technicians on operational procedures and safety standards for equipment handling.
- Implemented quality control measures, enhancing product reliability and performance standards.
- Conducted routine inspections to ensure compliance with safety regulations and quality standards.
- Led cross-functional teams in implementing new technologies, enhancing overall operational efficiency.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Route Sales Representative
2 Years 11 Months- Managed daily route schedules to optimize delivery efficiency and customer satisfaction.
- Developed strong relationships with clients to enhance service quality and retention.
- Conducted inventory checks to ensure product availability and minimize waste.
- Trained new team members on operational procedures and company standards.
- Implemented process improvements that reduced delivery times and increased accuracy.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Expanded client base by consistently seeking out new opportunities for sales growth.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Implemented effective time management techniques to maximize daily productivity and efficiency on routes.
- Maintained accurate inventory records, ensuring sufficient product availability for customers.
- Established strong relationships with clients, resulting in increased repeat business and referrals.
- Utilized route optimization software to plan and manage delivery routes.
Automotive Technician
1 Year 4 Months- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Conducted safety inspections to comply with legal and company standards.
- Implemented eco-friendly waste disposal practices, contributing to environmental sustainability.
- Maintained up-to-date knowledge of automotive industry standards and practices.
- Analyzed vehicle data using advanced diagnostic equipment.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Read and followed technical documentation to complete accurate repairs.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Performed emissions tests according to standard procedures.
- Performed routine maintenance, ensuring vehicles met safety and performance standards.
- Diagnosed and repaired complex automotive issues using advanced diagnostic equipment.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Repaired and replaced worn and damaged components.
Automotive Technician
3 Months- Diagnosed and repaired complex automotive issues using advanced diagnostic equipment.
- Performed routine maintenance, ensuring vehicles met safety and performance standards.
- Collaborated with team members to streamline repair processes, reducing turnaround time.
- Conducted thorough inspections of vehicles, identifying potential issues before they escalated.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Performed safety and emissions inspections.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Optimized fuel efficiency for customers with regular engine tune-ups and maintenance.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Automotive Lube Technician
1 Year- Utilized diagnostic tools to identify and troubleshoot lubrication system issues.
- Documented service records accurately to maintain compliance with company policies.
- Assisted in training new technicians on equipment operation and safety protocols.
- Maintained clean work environment, adhering to OSHA safety regulations at all times.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Performed thorough vehicle inspections to identify potential problems before they escalated into costly repairs.
- Collaborated with team members to complete complex repairs and maintenance tasks efficiently.
- Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
- Collaborated with service advisors to ensure accurate estimates were provided for anticipated repair costs while maintaining open lines of communication with customers throughout the process.
- Prioritized customer safety by conducting comprehensive brake system evaluations, including pad wear level assessments and fluid checks.
- Promoted safe driving habits by performing routine tire pressure checks, alignments, and rotations as needed for proper vehicle performance.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Cleaned automotive service bays and removed debris to promote organized work environment.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Repaired and replaced worn and damaged components.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Automotive Lube Technician
1 Year 2 Months- Test drove new vehicles to evaluate controls, handling, and identify mechanical issues
- Pulled repair parts for repairs and maintenance
- Retrieved necessary repair parts from inventory for vehicle maintenance
- Performed recalls and organized paperwork for efficient reimbursement from Nissan, Corp.
- Performed routine oil changes and fluid checks to ensure vehicle maintenance standards.
- Collaborated with team members to optimize workflow and reduce service time.
Automotive Lube Technician
1 Year 2 Months- Directed communications with customers concerning repairs and vehicle maintenance
- Loaded and unloaded trucks to ensure timely availability of automotive parts at distribution center to ensure timely deliveries.
- Checked fluids, tires, brakes, and other systems as part of [Number]-point inspection.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Assisted in stocking the automotive department
Cook
9 Months- Prepared food to order, ensuring customer satisfaction and adherence to quality standards
- Maintained cleanliness of kitchen and restaurant, promoting a safe and hygienic environment for staff and customers
- Restocked supplies in kitchen
- Unloaded supplies from delivery trucks
Education
High School Diploma
Skills
Vehicle inspections
Engine repair
Computer diagnostics
Brake system knowledge
Preventive Maintenance
Electrical systems
Inspection expertise
Customer support
Work ethic
Inspection skills
Teamwork
Valid Driver license
Physical stamina capabilities
Climate control systems
Workshop organization
Repair cost estimation
Service management
Parts supplier collaboration
Timeline
Automotive Mechanic
O.K Auto Service Inc.
04.2023 - CurrentRead More
Dress Out Technician
Miller Industries, Inc
08.2021 - 04.2023Read More
Route Sales Representative
Armark
09.2018 - 08.2021Read More
Automotive Technician
Protech Auto
05.2017 - 09.2018Read More
Automotive Technician
Firestone Auto Care
02.2017 - 05.2017Read More
Automotive Lube Technician
Chattanooga Quick Lube
01.2016 - 01.2017Read More
Automotive Lube Technician
Nissan of Chattanooga East
10.2014 - 12.2015Read More
Automotive Lube Technician
Wal-Mart, Inc.
08.2013 - 10.2014Read More
Cook
Captain D’s Inc.
11.2012 - 08.2013Read More
Ridgeland High School
High School Diploma
Read More