Andrew McDougal
Suffolk,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
HVAC Apprentice
JCR Mechanical
Chesapeake, VA
05.2020 - 06.2023
- Installed and maintained plumbing systems in accordance with local building codes.
- Assembled pipe sections, tubing and fittings using couplings, clamps, screws, bolts, cement, plastic solvent and soldering materials.
- Cut openings in walls and floors to accommodate pipe and pipe fittings.
- Repaired leaking valves, replaced defective washers and gaskets, repaired or replaced broken pipes.
- Tested pipes for leaks using air pressure gauges or water pressure gauges.
- Removed waste material from work sites after completing projects safely.
- Cleaned up job sites at the end of each shift to ensure a safe working environment for others.
Server
The Bier Garden
Portsmouth, VA
06.2023 - 08.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Delivered food orders promptly and courteously.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Maroon Ambassador
Roanoke College
Salem, VA
12.2022 - Current
- Provided detailed information to tourists about local attractions and points of interest.
- Organized and conducted daily tours for groups of up to 30 people.
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Assisted in the preparation of tour materials including informational handouts, maps, brochures and other documents.
- Ensured visitors had an enjoyable experience by providing interesting facts and stories related to tour sites.
- Followed safety protocols at all times while guiding guests through the tour areas.
- Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
- Worked closely with colleagues in order to provide a high level of service throughout the duration of the tour.
Education
Some College (No Degree) - Business Administration
Roanoke College
Salem, VA05-2025
Skills
- Equipment Operation
- Customer Service
- Site Management
- Demolition Assistance
- Attention to Detail
- Heavy Lifting
- Safety awareness
- Teamwork and Collaboration
- Guest Relations
- Competitive
- Disciplined
- Relationship Management
Affiliations
- starter on the varsity wrestling team
- working as a tour guide
- currently a student
- in an officer position in Kappa Alpha Order, Beta Rho chapter
Accomplishments
- top five for most wins in Roanoke College Wrestling history
References
References available upon request.
Timeline
Server
The Bier Garden
06.2023 - 08.2023
Maroon Ambassador
Roanoke College
12.2022 - Current
HVAC Apprentice
JCR Mechanical
05.2020 - 06.2023
Some College (No Degree) - Business Administration
Roanoke College